Open to opportunities

Lou S

@lous

Detail-oriented administrative and CRM support professional focused on accurate records, streamlined back-office workflows, and customer follow-up.

Peru

Message

What I'm looking for

I’m looking for a back-office or CRM-focused role where I can keep customer records accurate, improve workflows with clear documentation, and support operations and escalations reliably—ideally in a fast-paced team that values organized, detail-driven work.

I’m an administrative and operations professional who maintains records, updates customer information, and supports back-office workflows with strong data accuracy and organization. I’ve worked across CRM-style systems, spreadsheets, and process documentation to keep information reliable and easy to access.

From 2024, I’ve built and maintained multi-tab tracking systems in Google Sheets and Excel for inventory, customer records, order tracking, and production planning. I also create workflow documentation, task checklists, and structured records using tools like Google Docs, Notion, and Trello, then keep everything current through ongoing updates and testing.

Previously, I supported US and Canadian clients handling escalations and back-office follow-ups while maintaining accurate customer records. Earlier roles in commercial and export coordination strengthened my ability to manage documentation, coordinate across customers and internal teams, and improve response times—reducing back-office response time by 30% through better process organization and communication.

Experience

Work history, roles, and key accomplishments

Current

Remote Operations & Admin Support

Current

Self-Employed - Independent Projects

Jan 2024 - Present (2 years 6 months)

Built and maintained multi-tab tracking systems in Google Sheets and Excel for inventory, customer records, order tracking, and production planning. Created process documentation, task checklists, and workflow records to keep business operations consistent and up to date.

Google Sheets Microsoft Excel Data Validation Spreadsheet Management Order Tracking Production Planning Process documentation Workflow Documentation Checklists Google Docs Notion Trello Record Maintenance

Customer Support Agent (Escalations)

Global Fidels

Nov 2023 - Mar 2024 (4 months)

Provided customer support for US and Canadian clients, handling questions, issues, follow-ups, and service requests. Managed supervisor-level escalation calls, maintained accurate customer records, and updated internal systems with case information.

Customer Support Escalation Handling Back Office Support Case Management Customer Management

Export and Commercial Executive

PRONEX S.A.

Nov 2016 - Jul 2021 (4 years 8 months)

Managed commercial and export coordination tasks including customer communication, order follow-up, documentation, and internal support. Coordinated information between customers, suppliers, and internal teams to support daily business activity and back-office workflows related to orders and foreign trade documentation.

Export Coordination Commercial Coordination Customer Communications Documentation Trade Documentation Back Office Support Logistics Coordination Record keeping

Commercial Support Coordinator

Rush Transport del Perú

May 2015 - Nov 2016 (1 year 6 months)

Supported commercial coordination and customer/order follow-up in a logistics and transport environment. Updated and maintained commercial databases, organized client/service information and administrative documentation, and supported internal operational follow-up using tracking and information updates.

Logistics Coordination Customer Order Follow Up Record keeping Administrative Documentation Administrative Follow Ups Data Tracking

Education

Degrees, certifications, and relevant coursework

Google / Coursera

Data Analytics Coursework, Data Analytics

2023 - 2023

Completed Data Analytics coursework covering data fundamentals, asking data-driven questions, preparing data for exploration, and analyzing data to answer questions.