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Alejandra Urbano Quispe

@alejandraurbanoquisp

Message

Senior operations and administrative project coordinator optimizing workflows and CRM data with 99.8% precision.

Peru

Message

What I'm looking for

I’m looking for a fast-paced team where I can support leadership, coordinate projects across time zones, and strengthen workflows using CRM and data auditing—delivering high-quality execution, clear SOPs, and dependable SLA compliance.

I’m a Senior Operations & Administrative Project Coordinator with 5+ years of experience supporting C-level executives, managing cross-functional remote teams, and optimizing business workflows across international markets.

I bring high-precision execution—auditing and managing high-volume CRM databases in Zendesk and Salesforce with 99.8% accuracy—while enforcing strict quality guidelines, SLA compliance tracking, and rigorous record maintenance. I’m also strong in executive calendar & inbox management, travel coordination, high-level communication, and document preparation.

In my roles, I build repeatable systems through process structuring and SOPs, improve onboarding and cross-regional communication, and coordinate project milestones with task tracking and follow-up. I’m proactive in fast-paced environments and adapt quickly to complex compliance guidelines and internal software without direct supervision.

Experience

Work history, roles, and key accomplishments

Current

Founder & Operations Lead

Current

Petice

Jan 2024 - Present (2 years 6 months)

Managed end-to-end business operations including vendor communication, calendar scheduling, logistics, and digital marketing execution. Structured operational workflows and customer communication pipelines to support consistent service quality and retention.

Operations Management Scheduling Logistics Coordination Digital Marketing Data Tracking Service quality Customer Retention

Senior Operations & Admin Coordinator

Simpluris, Inc.

Jul 2023 - Jul 2026 (3 years)

Coordinated daily operations and project tracking for distributed remote teams, maintaining 100% SLA compliance. Audited high-volume CRM databases in Zendesk and Salesforce and created SOPs/onboarding frameworks that reduced setup time by 35%.

Operations Coordination Project Tracking Remote Team SLA CRM Database Management Zendesk Salesforce Data Auditing SOP Development Onboarding Management Workflow Optimization Compliance Management

Bilingual Administrative Support Specialist

Concentrix & Teleperformance

Jan 2021 - Jan 2023 (2 years)

Provided high-touch bilingual administrative and technical support to global corporate clients while maintaining strong CSAT performance. Managed ticket queues, scheduled follow-ups, and resolved complex customer inquiries in high-volume environments.

Bilingual Support Administrative Support Customer Support Technical Support Ticket Management Follow up CSAT High Volume