Open to opportunities

Louis Uduose

@louisuduose

Message

Detail-oriented virtual assistant specializing in AI tools and customer support operations.

Nigeria

Message

What I'm looking for

I am seeking a role leveraging AI and virtual assistant skills to streamline operations, support clients, and grow into broader operations or merchant onboarding responsibilities.

I am a detail-oriented virtual assistant and customer service specialist with a B.Sc. in Computer Science and hands-on experience across retail, banking, and payments operations.

My recent role at Globalpay Nigeria Limited involved resolving chargebacks, onboarding merchants on TMS, producing daily settlement reports, and troubleshooting POS terminals while liaising with financial institutions to resolve technical issues.

Previously I managed store operations and teams—improving customer satisfaction, training staff, and coordinating sales promotions—and worked in direct sales roles where I generated leads, performed market research, and built client relationships.

I combine strong communication, empathy, and time-management with AI and Microsoft Office proficiency to streamline processes, enhance operational efficiency, and deliver exceptional client support.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Globalpay Nigeria Limited

Jul 2024 - Present (1 year 3 months)

Respond to customer inquiries across phone, email, chat and social media, resolve chargeback and POS terminal issues, and manage merchant onboarding and daily settlement reporting to maintain high customer satisfaction.

Customer Service Customer Onboarding POS Troubleshooting Chargebacks Interswitch HorizonPay Ticketing Systems Cross Functional Collaboration

Retail Store Supervisor

Mopheth Nigeria Limited

Apr 2022 - Jul 2024 (2 years 3 months)

Supervised store operations, performed quality checks and merchandising, coached associates, and monitored sales to ensure service quality and meet performance goals.

retail management Merchandising Quality Control Customer Service Store Operations

Store Manager

Maybite Bakery

Oct 2020 - Apr 2022 (1 year 6 months)

Managed daily store operations including stocking, safety compliance, promotions coordination, and customer service improvements to enhance satisfaction and operational efficiency.

Store Management Inventory Control & Compliance Customer Service Team Leadership Conflict Resolution Operations Coordination

Direct Sales Agent

First City Monument Bank

May 2019 - Feb 2020 (9 months)

Conducted market research, generated leads, provided product information, and followed up with customers to improve product positioning and customer satisfaction.

Direct Sales Lead Generation Market Research Lead Follow Up Product Positioning Relationship Building Communication Sales Analysis

Direct Sales Agent

Susu Microfinance Bank

Dec 2017 - Aug 2018 (8 months)

Cold called prospects to generate leads, delivered product information, and built customer relationships to drive sales and satisfaction.

Cold Calling Lead Generation Customer Relationship Management Product Education Communication Interpersonal Skills

Oil Field Worker

Quasi Quo Business Concept

Aug 2015 - Feb 2017 (1 year 6 months)

Handled loading/unloading and transport of materials, monitored drilling gauges, and organized supplies to support oil field operations while meeting deadlines and safety standards.

Material Handling Safety Compliance Logistics Operational Support Time Management