Open to opportunities

Louise Bishop

@louisebishop

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Experienced Event Technology Manager with a passion for client experiences.

Zimbabwe

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What I'm looking for

I am looking for a role that values innovation and offers opportunities for growth.

With over 11 years of experience in event management, I have honed my skills as an Event Technology Manager, specializing in event registration platforms such as Cvent and Aventri. My career has been marked by a proven track record of managing high-profile, complex events while enhancing processes and leading delegate management teams to deliver outstanding client experiences.

Throughout my career, I have successfully managed event technology across multiple events, ensuring seamless execution from planning to onsite management. My strong leadership skills have allowed me to train and mentor teams effectively, while my proficiency in database management and data analytics has enabled me to innovate and improve processes consistently. I take pride in my ability to adapt to client needs and deliver exceptional results, as evidenced by my high client satisfaction scores and repeat requests for my services.

Experience

Work history, roles, and key accomplishments

Current

Events Technology Manager

Current

First Agency

May 2022 - Present (3 years 1 month)

Project managed event technology across multiple events, including registration, apps, virtual meeting integration, and check-in. Delivered team training, managed databases, and executed onsite technology requirements. Built event communications and ensured compliance.

Project Management Database Management Microsoft Excel Data Analytics

Project Executive and Guest Services Manager

BI Worldwide

Dec 2014 - May 2022 (7 years 5 months)

Managed team resources, created training plans, and oversaw temporary staff for large projects. Implemented time-saving measures like automated data spreadsheets and online registration payments. Maintained supplier relationships, ensured data compliance, and led Guest Services for high-profile events.

Project Management Team Leadership Training Data Management Process Improvement Data Compliance Customer Service

Wedding and Special Events Coordinator

De Vere Venues

Mar 2013 - Dec 2014 (1 year 9 months)

Managed sales inquiries, developed customer relationships, and negotiated business to exceed sales targets. Utilized event booking and hotel reservation software. Coordinated event planning with clients and managed onsite operational teams.

Sales Customer Relationship Management Negotiation Event Planning Marketing Social Media Management Team Management

ÉG

Online Marketing Assistant

énergie Group

Aug 2012 - Mar 2013 (7 months)

Assisted with monthly and quarterly newsletters, amending copy using Dreamweaver. Organized timely delivery of newsletters and updated email databases. Developed SEO action plans and managed social media strategies across the club network.

Online Marketing Content Creation Dreamweaver SEO Social Media Marketing Email Marketing Database Management CMS

Front of House Team

The Carrington Arms

Jun 2011 - Jul 2012 (1 year 1 month)

Managed diary and reservations using booking software. Provided direct customer service to patrons.

Customer Service

Marketing Assistant

Lea Marston Hotel

May 2012 - May 2012 (0 months)

Created online marketing material using SEO and performed data entry for CRM. Designed and distributed e-shots, created promotional leaflets and posters. Utilized social media for advertising and participated in marketing meetings.

Online Marketing SEO Data Entry CRM Email Marketing Graphic Design Social Media Marketing Strategy

Food and Beverage Assistant

De Vere Venues

Jan 2003 - Feb 2011 (8 years 1 month)

Provided customer service and resolved queries for patrons. Managed and assisted the restaurant team as required.

Customer Service

Marketing Manager

Executive Lets

Sep 2010 - Oct 2010 (1 month)

Managed all marketing activities, including designing promotional materials and setting up business appointments. Handled customer service, invoicing, and payments. Styled and photographed properties for marketing use.

Marketing Management Graphic Design Negotiation Customer Service Administration Photography Invoicing Payment Processing

Card Services Advisor

Grupo Konecta/Santander Milton Keynes

Mar 2010 - Aug 2010 (5 months)

Provided excellent customer service using banking software to process balance transfers and resolve card issues. Recorded and escalated customer complaints.

Customer Service Problem Solving Data Entry

Education

Degrees, certifications, and relevant coursework

Northampton University

BA (Hons), Fashion Marketing

Grade: 2:1

Completed a comprehensive program in Fashion Marketing, focusing on key areas such as Events, Merchandising, Consumer Behaviour, Brand Management, PR, and Marketing Communications. Gained in-depth knowledge and practical skills relevant to the fashion industry.

Stantonbury Campus

A-Levels, A-Levels

Undertook A-Levels at Stantonbury Campus. Focused on advanced academic studies across various subjects, preparing for higher education.

Ousedale School

GCSEs, General Studies

Grade: Maths C, English Literature B/C, English Language B/C, Science C/C

Completed GCSEs at Ousedale School, achieving qualifications in core subjects. Key subjects included Mathematics, English Literature, English Language, and Science.