Raymond Dennis Abimbola
@raymonddennisabimbol
Results-driven IT manager with expertise in project management and customer service.
What I'm looking for
I am a results-driven professional with a robust background in IT management, media production, customer service, and administration. My experience encompasses overseeing operations, managing teams, and implementing innovative strategies to improve efficiency and productivity. I have a strong expertise in project management, digital solutions, client relations, and administrative functions, which has allowed me to streamline processes and enhance organizational performance.
Currently, I serve as a Project Manager at The Vantage Group, where I lead and execute marketing and IT-related projects, ensuring alignment with business objectives. My previous roles have equipped me with the skills to manage customer service operations, analyze feedback for strategic improvements, and develop operational policies that enhance service quality. I am passionate about leveraging my expertise to drive business growth and operational excellence in a dynamic organization.
Experience
Work history, roles, and key accomplishments
Project Manager
The Vantage Group
Jan 2023 - Present (2 years 5 months)
Led and executed marketing and IT-related projects, ensuring alignment with business objectives. Developed comprehensive project plans, allocated resources, and set clear milestones. Monitored project progress, managed finances, and served as the primary point of contact between stakeholders.
After Sales Supervisor
Easy Solar
Aug 2022 - Dec 2023 (1 year 4 months)
Spearheaded after-sales service operations, managing customer support, repairs, and warranty claims. Analyzed customer feedback to develop strategic improvements in service quality and customer retention. Designed and implemented operational policies to improve efficiency and compliance.
Customer Care Representative / Telesales
Easy Solar
Dec 2021 - Aug 2022 (8 months)
Provided frontline customer service, handling inquiries, complaints, and product consultations. Conducted telesales activities, generating leads and achieving revenue growth. Maintained and updated customer databases, ensuring accurate records for sales tracking.
Video Editor
Tamma TV
Jan 2019 - Dec 2019 (11 months)
Edited and produced high-quality video content for television, digital platforms, and promotional campaigns. Managed video project timelines, ensuring post-production processes met broadcast and client deadlines. Collaborated with the creative team to develop engaging multimedia content.
IT Manager / Office Assistant
LWCT Woodwork Construction and Trading Company
Feb 2017 - Sep 2019 (2 years 7 months)
Managed company IT infrastructure, ensuring seamless operations across all digital platforms. Oversaw administrative functions, including data entry and office coordination. Supervised staff, provided IT support, and managed office inventory and procurement.
Office Assistant / IT & Media Production Assistant
E.I.G Media
Aug 2015 - Feb 2017 (1 year 6 months)
Provided administrative support, handling scheduling, correspondence, and document management. Assisted in the production of media content, including video editing and graphics design. Supported IT functions, including system maintenance and troubleshooting issues.
Intern / Office Assistant
Ecocap Investment Group
Jul 2014 - Aug 2015 (1 year 1 month)
Managed office operations, ensuring the smooth running of daily administrative tasks. Maintained digital and physical records, assisting in budgeting and financial reporting. Coordinated travel arrangements and conducted market research to support business strategies.
Education
Degrees, certifications, and relevant coursework
Ricks Institute
High School Diploma
Obtained a High School Diploma from Ricks Institute. Focused on general studies and prepared for higher education.
Bluecrest University College
Bachelor of Science, Information Technology
Completed a Bachelor of Science in Information Technology. Gained foundational knowledge and practical skills in IT management and related fields.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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