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@louisebercede
I am a customer-focused team leader and chat support specialist delivering first-contact resolution and efficient case handling.
PhilippinesI am a customer-focused support professional with experience leading teams at UPS Logistics and delivering chat-based first-contact resolution for Delta Airlines and Ubisoft. I specialize in shipment clearance, flight itinerary management, account recovery, and technical troubleshooting across PC and consoles.
I consistently prioritize clear communication, fast problem solving and coaching teammates to improve service metrics and customer satisfaction.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
UBUbisoft
Jul 2024 - Jul 2025 (1 year)
Provided L1 chat support for Ubisoft customers, achieving first contact resolution through account recovery, e-commerce assistance, and technical troubleshooting for consoles and PC.
DLDelta Air Lines
Mar 2023 - Mar 2024 (1 year)
Resolved Delta customer inquiries via chat, handling bookings, changes, and cancellations while delivering swift first contact resolution and timely updates.
ULUPS Logistics
Oct 2021 - Jan 2023 (1 year 3 months)
Led shipment clearance and customs coordination to expedite forwarding and delivery, improving customer communication and first contact resolution.
Degrees, certifications, and relevant coursework
UCBachelor of Science, Marine Engineering
2019 - 2022
Bachelor of Science in Marine Engineering at the University of Cebu from 2019 to 2022.
Software and tools used professionally
PhilippinesYou can contact Louise and 90k+ other talented remote workers on Himalayas.
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