ken Gab
@kengab
I resolve high-volume customer issues and lead teams to improve service quality, sales performance, and operations.
PhilippinesWhat I'm looking for
I'm managing the full customer resolution cycle at Teleperformance, handling 60+ daily interactions while maintaining a 95% quality score. Previously at Concentrix, I consistently exceeded customer satisfaction expectations and earned Top Performer recognition throughout 2022 and 2023.
I've also led daily sales operations at Dunkin’, achieving monthly sales targets and helping rank the branch among the top performers across 20 Cagayan de Oro City stores. At Axelum Resources Corp., I increased container dispatch capacity by 22% and supported shipments to more than 15 countries through coordinated transport operations.
Experience
Work history, roles, and key accomplishments
Managed the full customer resolution cycle from initial inquiry to close, handling 60+ interactions daily while maintaining a 95% quality score. Built strong client relationships through consistent, professional communication across multiple channels, ensuring high customer satisfaction and retention.
Education
Degrees, certifications, and relevant coursework
Christ the King College
Bachelor of Science in Business Administration, Marketing Management
Grade: 1.5
Graduated with a Bachelor of Science in Business Administration major in Marketing Management, achieving a GPA of 1.5.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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