loudy T

I'm supporting Holafly customers remotely through chat and email, helping with eSIM installation, activation, QR code delivery, APN settings, network selection, and troubleshooting.

I also handle account updates, refunds, cancellations, and billing enquiries while managing tickets through Intercom and internal tools. I work toward CSAT, FCR, QA, and productivity targets.

Previously at Polaris Bank, I resolved customer complaints and banking enquiries across multiple channels, supported digital banking, maintained accurate records, and processed transactions as a Bank Teller.

My background also includes four years as a Class Teacher, where I planned lessons, assessed students, and maintained academic records. I bring over 10 years of experience across education, banking, and international customer support.