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Chiamaka Nze

@chiamakanze

Customer support specialist at Holafly who troubleshoots eSIM setup, activation, and connectivity issues for EMEA customers.

Nigeria

Message

At Holafly, I provided customer and technical support to EMEA customers with eSIM questions before, during, and after purchase. I guided customers through setup and activation, and troubleshot connectivity, mobile-data, and device compatibility issues.

At Access Bank Plc, I supported customers with banking products, account issues, and service requests, and managed complaints within approved turnaround times. Earlier, at United Bank for Africa (UBA), I handled customer calls and resolved complaints by phone and social media.

Experience

Work history, roles, and key accomplishments

Customer Care Officer

Access Bank Plc

Jan 2022 - Dec 2025 (3 years 11 months)

Provided frontline customer support and resolved inquiries across banking products and services. Managed customer complaints and ensured resolution within approved turnaround times.

Customer Service Complaint Resolution Banking Operations ATM Operations Compliance

Customer Experience Expert

United Bank for Africa (UBA)

Jan 2021 - Dec 2021 (11 months)

Handled inbound and outbound customer service calls and resolved customer complaints via phone and social media platforms. Logged, tracked, and updated customer issues using CRM systems.

Customer Service Call Handling Complaint Resolution CRM Social Media Support

NYSC Teacher

Sharon Rose Schools & College

Jan 2019 - Dec 2020 (1 year 11 months)

Taught computer studies and prepared structured lesson plans. Supported school administrative duties and student assessments.

Teaching Lesson Planning Computer Studies Administration

Quality Assurance / Control Assistant

Daraju Limited

Jan 2016 - Dec 2017 (1 year 11 months)

Conducted product quality inspections and basic chemical analysis. Ensured compliance with safety regulations and quality standards.

Quality Assurance Quality Control chemical analysis Safety Compliance

Customer / Technical Support Specialist

Holafly

Jan 2026 - Present (10 months)

Provided customer and technical support to EMEA customers, assisting with eSIM-related inquiries before, during, and after purchase. Troubleshot eSIM installation, activation, connectivity, and device compatibility issues.

Customer Service Technical Support Troubleshooting ESIM CRM Call Center Communication Skills