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Lou Cipperoni

@loucipperoni

Message

I grow enterprise SaaS accounts through adoption, retention, and expansion.

United States

Message

I own and grow enterprise SaaS relationships, turning account health, usage, and customer needs into adoption, retention, and expansion outcomes.

At Dealer E Process, I manage the company’s largest enterprise automotive account and a portfolio of 50+ dealer accounts. I finished 2025 at approximately 110% of quota against a $70K monthly new-revenue target.

Previously at CDK Global, I managed enterprise dealer accounts across digital retail SaaS products connected to DMS environments. I drove adoption, uptime, retention, renewal-risk management, and secure DMS integrations with customer technical teams and internal engineering.

I also bring client solutions and compliance experience from Securadin, where I led ISO auditing and cybersecurity engagements as a BSI Lead Auditor. Earlier, I launched a real-time service-tracking app that helped grow recurring revenue about 164% and built B2B fleet accounts that grew revenue by up to 260%.

Experience

Work history, roles, and key accomplishments

Current

Regional Customer Success & Account Executive

Current

Dealer E Process

Mar 2025 - Present (1 year 6 months)

Owns the strategic relationship for the company's largest enterprise automotive account, managing retention, growth, and expansion. Manages a 50+ dealer account portfolio and leads at-risk account recovery.

Customer Success Account Management Retention Expansions Upselling Cross Selling HTML AI Workflows

Technical Account Manager, Digital Retail & SaaS

CDK Global

May 2023 - Mar 2025 (1 year 10 months)

Managed enterprise dealer accounts on digital retail and SaaS products connected to DMS environments. Drove customer adoption, uptime, account health, and retention across the book.

Customer Success Adoption Retention Account Health Salesforce DMS SaaS Digital Retail

Director of Client Solutions & Compliance Auditing

Securadin

May 2022 - Oct 2024 (2 years 5 months)

Led enterprise client solutions and customer-facing cybersecurity and compliance engagements. Ran ISO compliance and auditing programs, assessments, and secure-cloud documentation for enterprise clients.

Cybersecurity Compliance ISO Audit BSI Lead Auditor Secure Cloud Client Solutions

Operations & Customer Engagement

Mr. Winter Snow Services

Dec 2020 - May 2022 (1 year 5 months)

Launched a real-time service-tracking mobile app and grew recurring revenue by approximately 164% through customer engagement. Built internal web apps for billing and logistics.

Customer Engagement Mobile Apps Web App Billing Logistics

B2B Commercial / Fleet Account Manager

Chrysler / Jeep / RAM Dealerships

Oct 2013 - Jan 2020 (6 years 3 months)

Managed B2B commercial and fleet accounts, building long-term customer relationships. Grew account revenue by up to 260% and earned national RAM recognition.

B2B Sales Account Management Fleet Management Customer Relationships