Looking for a job

LORNA KAITESI

@lornakaitesi

Message

Experienced banking professional with 5+ yrs in service & sales, seeking a remote role to deliver expert client support

Uganda

Message

What I'm looking for

Seeking a remote customer service role where I can apply 5+ years of banking experience in sales, service, and client support. I bring strong communication, fintech fluency, and a passion for helping people. I thrive in fast-paced environments and aim to deliver thoughtful, efficient, and empathetic service that builds trust and loyalty.

With over 5 years in the banking industry, I’ve built a career rooted in customer service, sales leadership, and operational excellence. As a Branch Sales Supervisor, I drove business growth by identifying new opportunities, nurturing existing accounts, and ensuring customer satisfaction. I led a team of five sales reps to a 20% revenue increase in one year, implemented a coaching program that boosted target achievement by 30%, and launched a customer engagement strategy that improved retention by 25%.

Earlier, as a Banking Officer, I was the face of the bank—delivering expert financial guidance, processing transactions with precision, and building lasting relationships. My attention to detail, regulatory compliance, and commitment to service earned high customer satisfaction and contributed to branch productivity.

Across both roles, I’ve consistently empowered teams, enhanced customer loyalty, and made a meaningful impact on every client’s financial journey.

Experience

Work history, roles, and key accomplishments

Current

Branch sales & service supervisor

Current

centenary bank, uganda

Apr 2022 - Present (3 years 7 months)

Directly responsible for business growth through identifying and developing new business opportunities as well as managing and growing existing accounts, maintaining positive business relationships to ensure future sales and timely resolution of customer complaints.

Project Management CRM

Banking officer

centenary bank

Jun 2018 - Mar 2022 (3 years 9 months)

As a frontline banking professional, I deliver exceptional service by assisting customers, building relationships, and offering expert guidance. I collaborate with my team to meet goals, stay current on banking products, and ensure compliance. My role demands strong communication, precision, and a genuine passion for helping others, making every interaction meaningful.

Project Management Excel CRM Sales

Education

Degrees, certifications, and relevant coursework

BHARATI VIDYAPEETH UNIVERSITY

MASTERS IN BUSINESS ADMINISTRATION, BUSINESS ADMINISTRATION

2022 - 2025

Grade: 9

MBA graduate from Bharati Vidyapeeth University with expertise in business strategy, leadership, and financial management. Skilled in decision-making, team collaboration, and problem-solving, with a strong foundation in marketing, operations, and organizational development. Prepared to drive growth and innovation in dynamic business environments.

CORPORATE FINANCE INSTITUTE

FINANCIAL MODELING AND VALUATION ANALYST, FINANCIAL MODELING

2023 - 2023

Grade: PASSED

Certified in Financial Modeling & Valuation Analysis with skills in Excel modeling, financial statement analysis, and valuation techniques for strategic decision-making in finance.

MAKERERE UNIVERSITY

BACHERS OF ECONOMICS, ECONOMICS

2012 - 2015

Grade: 3.42

Bachelor of Arts in Economics graduate with strong analytical skills and a solid foundation in economic theory, data interpretation, and market analysis. Equipped to apply economic principles in finance, policy, and business settings, with clear communication and critical thinking to solve real-world challenges.