LGLorenzo Gumapac
@lorenzogumapac
Experienced customer service representative with a strong background in moderation.
ZimbabweWhat I'm looking for
I am a dedicated professional with over four years of experience in customer service and content moderation within the BPO industry. My journey began as a Technician in Malaysia, where I honed my technical skills and learned the importance of maintaining high standards in equipment management. This foundation paved the way for my roles as a CSR/TSR and Content Moderator, where I developed a keen eye for detail and a commitment to upholding company guidelines.
Throughout my career, I have excelled in various customer-facing roles, providing exceptional service and support. My experience includes troubleshooting technical issues, ensuring compliance with regulations, and training newcomers. I thrive in both independent and collaborative environments, always striving to enhance customer satisfaction and contribute positively to my team.
Experience
Work history, roles, and key accomplishments
Content Moderator
Conectys Philippines
Jul 2022 - Jul 2024 (1 year 11 months)
Reviewed multimedia content to ensure compliance with company guidelines, assessing for violations such as hate speech, bullying, and copyright infringement. Responsible for maintaining content integrity and adhering to legal regulations.
CSR/TSR/HD
Fairtrade Outsourcing
Mar 2020 - Jun 2022 (2 years 3 months)
Provided customer support during examinations, troubleshooting technical issues related to mic and video connections. Ensured test security and compliance with legal requirements while training newcomers on basic troubleshooting.
Art & Music Teacher
Gymboree Play
Apr 2013 - Feb 2020 (6 years 10 months)
Facilitated interactive parent-child activities, teaching music and arts classes. Developed lesson plans according to curriculum while achieving sales goals and providing excellent customer service.
Technician
Flextronics Technology SDN BHD
Aug 2011 - Feb 2013 (1 year 6 months)
Assisted in preventive maintenance and calibration of equipment, ensuring compliance with safety standards. Involved in quality programs and enhanced equipment knowledge through self-study and collaboration with engineers.
Education
Degrees, certifications, and relevant coursework
AMA Computer Learning Center
Diploma in Computer System Design and Programming, Computer Science
2004 - 2006
Studied Computer System Design and Programming, gaining foundational knowledge in computer systems and programming languages.
Hosanna Christian Training Center
High School Diploma, General Education
1992 - 1996
Completed high school education, focusing on general education subjects and developing foundational skills for future studies.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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