LALorena Torregrosa Auzmendi
@lorenatorregrosaauzm
Experienced iGaming executive with a strong background in operations.
SpainWhat I'm looking for
I am a seasoned professional with 14 years of experience in the iGaming industry, specializing in both B2B and B2C sectors. My career has seen me progress through various leadership roles, including Chief Operations Officer and Business Development Director. I thrive on launching new projects and nurturing them for sustainable growth, leveraging my extensive network and expertise in compliance and operations.
Throughout my career, I have successfully led multicultural teams across different countries, focusing on clear communication and collaborative problem-solving. My hands-on approach to management has allowed me to implement effective strategies that align with operational objectives and regulatory requirements. I am passionate about continuous learning and adapting to the fast-paced nature of the iGaming environment, ensuring that I stay ahead of industry trends.
Experience
Work history, roles, and key accomplishments
Independent Consultant
Several Companies - B2C & B2B
Aug 2020 - Present (4 years 10 months)
Providing consultancy services in business development, events organization, and sales for various iGaming companies. Roles include Head of Casino and Company Advisor, focusing on strategic growth and operational efficiency.
Chief Operations Officer
JNS Gaming Ltd
May 2021 - Nov 2023 (2 years 6 months)
Oversaw operations and compliance for Lynxbet.com, managing budgeting, payments, customer support, and regulatory oversight. Successfully obtained the Isle of Man license and improved payment acceptance rates.
Business Development Director
SBC
Feb 2019 - Jul 2020 (1 year 5 months)
Led business development initiatives across Malta, Spain, and Latin America, managing events and building relationships with operators and suppliers. Enhanced brand visibility and client engagement.
Chief Operations Officer
Luckia Entertainment Ltd
Sep 2016 - Dec 2018 (2 years 3 months)
Managed operations for Luckia Gaming Group, securing MGA licenses and launching online platforms. Focused on compliance and operational efficiency across multiple markets.
Managing Director
SlotsMillion
Jul 2014 - Jul 2016 (2 years)
Oversaw business operations for SlotsMillion.com, leading a diverse team and achieving consistent business growth despite market challenges.
CRM Manager
NordicBet
Oct 2013 - Apr 2014 (6 months)
Established the CRM department for NordicBet, focusing on customer segmentation and retention strategies across multiple markets.
International MBA Teacher in CRM
FUNDESEM, Universidad de Alicante
Jan 2013 - May 2013 (4 months)
Taught Customer Relationship Management in English for two academic years, focusing on practical applications and strategies in the field.
Marketing Director
Adviqo
Feb 2012 - Sep 2012 (7 months)
Launched an online business platform, increasing turnover significantly through strategic marketing and CRM automation.
Head of CRM (LatAM)
PokerStars
Jan 2011 - May 2012 (1 year 4 months)
Increased revenue and reduced churn for the LATAM region by establishing the CRM department and implementing targeted campaigns.
CRM Manager (Iberia)
Bwin
Jun 2008 - Jan 2010 (1 year 7 months)
Improved customer engagement and reactivation campaigns, leveraging partnerships to boost loyalty and acquisition.
Education
Degrees, certifications, and relevant coursework
Universidad Complutense de Madrid
Postgraduate Research Degree (PhD), Social Communication
2000 - 2004
Completed a Postgraduate Research Degree (PhD) in Social Communication, focusing on advanced research methodologies and communication theories.
Universität zu Köln
Scholarship, Communication
1999 - 2000
Participated in an International Agreement Scholarship program, focusing on communication courses conducted in German.
Universidad Complutense de Madrid
Bachelor Degree, Advertising and Public Relations
1994 - 1999
Grade: 7 out of 10
Earned a Bachelor Degree in Advertising and Public Relations, covering various aspects of marketing, communication strategies, and media relations.
Institute of Higher European Studies
Scholarship, Advertising and Public Relations
1997 - 1998
Studied under the Erasmus-Socrates Scholarship, completing the 4th academic year of University Studies in Advertising and Public Relations.
Availability
Location
SpainAuthorized to work in
Job categories
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