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Loreal Crawford

@lorealcrawford

Senior Analyst Case Manager at Walmart Associate Relations, conducting investigations and resolving associate cases.

At Walmart Associate Relations, I manage cases, conduct investigative interviews, and assess client concerns. I research and review information to identify root causes and support resolutions, including corrective action plans.

In Walmart Supply Chain, I manage a team of Area Managers and oversee floor operations. My work includes workload planning, staffing, freight processing, and developing talent.

Experience

Work history, roles, and key accomplishments

Current

Senior Analyst Case Manager

Current

Walmart

Mar 2024 - Present (2 years 7 months)

Manages caseloads, conducts investigative interviews, and resolves issues through root cause analysis and corrective action plans. Utilizes AI tools and Microsoft Teams for transcription and data collection.

Caseload Management AI Tools Microsoft Teams Investigation Client Assessment problem resolution Corrective Action Planning Compliance Policy Implementation Communication Skills Research Data Collection Root Cause Analysis Interviewing Accountability

Current

Operations Manager

Current

Walmart Supply Chain

Sep 2022 - Present (4 years 1 month)

Manages a team of Area Managers overseeing 80+ associates, focusing on forecasting, scheduling, and talent development. Communicates with associates to resolve open door opportunities and drives engagement.

Team Management Forecasting Planning Scheduling Staffing Communication Skills Engagement Talent Development Project Management Data Collection

Current

Area Floor Manager

Current

Walmart Supply Chain

Jan 2017 - Present (9 years 9 months)

Oversees FID receiving with 40+ employees, verifying freight, unloading trucks, and managing pallet movement. Controls line operations, freight selection, and employee accountability.

Receiving Freight Verification Unloading Pallet Movement Report Validation Audit Productivity Reporting Manifests Guidelines Line Operations Housekeeping Accountability

Current

Assistant Manager

Current

Walmart Neighborhood Market

Nov 2014 - Present (11 years 11 months)

Manages cash deposits, register audits, staffing, and scheduling with focus on sales and wages. Conducts interviews, training, mentoring, and performance evaluations.

Cash Management Register Audits Staffing Scheduling Sales Salary Interviewing Training Mentorship Evaluation Coaching Attendance inventory tracking Payroll Budgeting Delegation

Current

Personnel/Support Manager

Current

Walmart Neighborhood Market

May 2014 - Present (12 years 5 months)

Reviews financial statements and performance data to measure productivity and goal achievement. Manages staffing, prepares work schedules, and processes payroll.