At Optum, Inc, I coordinate patient care quality initiatives, monitor healthcare metrics, and implement evidence-based protocols to enhance service delivery and patient outcomes.
I drive quality improvement projects through systematic assessment and documentation, and use patient care data to identify opportunities to improve workflows. I also manage comprehensive care plans and work with healthcare providers to ensure compliance with quality standards.
Previously, at USF Health, I coordinated patient referrals across medical departments and managed medical documentation in line with healthcare regulations. My earlier roles at Advent Health Physicians Group, Wellmed, and Family Medical Centers of Tampa Bay included patient scheduling, medical assisting, and supporting patient care.
