Open to opportunities

London Torres

@londontorres

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Accomplished operations director with expertise in healthcare management.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my operational expertise in healthcare, focusing on improving efficiency and employee engagement.

I am an accomplished professional with over a decade of experience in practice management administration and talent acquisition. My career has been marked by a commitment to optimizing operations and significantly boosting employee retention across multi-specialty practices. Currently, I serve as the Director of Operations at Premier Acute Care Services, where I oversee clinical, clerical, radiology, laboratory, and financial operations across two urgent care centers. My role involves human resource management, business development, and implementing lean operational practices to enhance efficiency.

Previously, I held the position of Medical Practice Administrator at UVA Primary Care, where I managed clinical, operational, and financial activities for multiple clinics. My leadership has consistently resulted in improved operational efficiency and financial performance. I have a proven track record of developing strong relationships with vendors and stakeholders, and I am passionate about enhancing employee morale and fostering a positive workplace culture.

Experience

Work history, roles, and key accomplishments

Current

Director of Operations

Current

Premier Acute Care Services

Jul 2022 - Present (3 years)

Oversaw clinical, clerical, radiology, laboratory, and financial operations across two urgent care centers. Achieved significant improvements in operational efficiency by streamlining workflows and optimizing revenue cycle management.

Operations Management Human Resources Business Development Inventory Management Revenue Cycle Management Vendor Relations Policy Implementation

Medical Practice Administrator

UVA Primary Care-Commonwealth Medical

Oct 2019 - Present (5 years 9 months)

Managed clinical, operational, and financial activities for up to three multi-specialty clinics. Oversaw human resources, business development, budgeting, and ensured daily operational efficiency and regulatory compliance.

Human Resources Business Development Budgeting Regulatory Compliance Financial Reporting Procurement Policy Implementation

Senior Pharmacy Account Manager

Automated Healthcare Solutions

Mar 2014 - Present (11 years 4 months)

Oversaw medication dispensing systems, achieving annual ancillary revenue growth of 20-25%. Managed up to 27 office dispensaries across three states and conducted thorough audits of medication dispensing records.

Account Management Sales Presentations Dispensing Procedures Auditing Revenue Market Analysis

Chief Operations Officer

Central Virginia Orthopaedics & Sports Medicine

May 2004 - Present (21 years 2 months)

Exceeded forecast expectations by 10% through strategic marketing initiatives as COO. Managed operations for three orthopedic/physical therapy clinics, overseeing human resources, business development, and daily efficiency.

Operations Management Strategic Marketing Human Resources Business Development Compliance Budget Management Process Improvement Team Leadership Physical Therapy

Education

Degrees, certifications, and relevant coursework

JT Pharmacy Technician Training

Certificate, Pharmacy Technician

Completed a Certificate in Pharmacy Technician training at JT Pharmacy Technician Training. This program provided essential skills for pharmacy operations and support.

Kaplan University

Bachelor of Science, Health Administration

Earned a Bachelor of Science in Health Administration from Kaplan University. The curriculum covered various aspects of healthcare management and administration.

American Society of Orthopedic Professions

Registration, Orthopedic Technician

Achieved Registration in Orthopedic Technician from the American Society of Orthopedic Professions. This specialized training focused on orthopedic support and procedures.

Purdue University

Master of Science, Health Administration

Obtained a Master of Science in Health Administration from Purdue University. This advanced degree focused on the complexities of healthcare systems and management.

Northern Virginia Community College

Postgraduate Degree, Radiology Technology

Completed a Postgraduate Degree in Radiology Technology at Northern Virginia Community College. This program provided in-depth knowledge and practical skills in radiology.

ICM School of Business/Kaplan Career Institute

Associate of Applied Science, Business Administration and Medical Assistant Management

Obtained an Associate of Applied Science in Business Administration and Medical Assistant Management from ICM School of Business/Kaplan Career Institute. This degree combined business principles with medical assistant training.