Open to opportunities

Lolitha Ntilashe

@lolithantilashe

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Multilingual customer-focused professional blending CRM, digital marketing, and AI-enabled workflow optimization.

South Africa

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What I'm looking for

I’m looking for a role where I can use CRM and digital marketing skills, deliver excellent customer support, and keep improving workflows with AI—ideally alongside opportunities to grow into web and automation work.

I’m a multilingual professional with a Bachelor of Arts in Visual Studies and experience across sales, consular assistance, and digital marketing. In customer-facing roles, I’ve built strong long-term relationships by resolving inquiries efficiently, tracking sales pipelines, and preparing weekly statistical reports to analyze market potential.

I also combine creative and technical work: I manage targeted email campaigns and social media content, and I’ve built responsive web projects using HTML, CSS, JavaScript, and Flask. I’m motivated by practical AI and workflow optimization—using Generative AI prompting and workplace AI tools to improve administrative and marketing processes.

Experience

Work history, roles, and key accomplishments

Sales Call Centre Agent

MWEB

Aug 2025 - Dec 2025 (4 months)

Promoted products to 200+ clients and resolved customer inquiries to maintain long-term relationships. Tracked 50+ sales pipelines and produced weekly statistical reports to analyze market potential.

Sales Customer Support Customer Relationship Management (CRM)Sales Pipeline Management Needs Analysis Cost Benefit Analysis Customer Retention

Consular Assistant

Embassy of Mexico

Feb 2025 - Jun 2025 (4 months)

Provided consular assistance, including passport renewals and legalizations, to 100+ Mexican nationals. Supported multicultural applicants using Spanish and Portuguese, and improved internal workflows with standardized digital templates.

Consular Services Legalizations Cross Border Documentation Document Processing Template Development Workflow Optimization Crisis Communications Social Media Content Spanish Portuguese

C++ Programming Intern

Codsoft

Sep 2024 - Dec 2024 (3 months)

Developed foundational functional C++ utilities including an interactive calculator, habit tracker, and local file logger. Focused on creating intuitive user interfaces for the implemented tools.

C Calculator Habit Tracker

Web Development Intern

Oasis Infobyte

Sep 2024 - Dec 2024 (3 months)

Built responsive web projects using HTML, CSS, JavaScript, and Flask, including a fully integrated personal portfolio. Applied web development skills to deliver a professional, responsive website.

HTML CSS JavaScript Flask

Marketing Intern (Volunteer)

Javett UP Art Center

Sep 2024 - Dec 2024 (3 months)

Managed targeted email marketing campaigns using Touchbase Pro for a 3,000+ contact audience. Produced social media content layouts and co-developed community outreach initiatives that increased weekend gallery visitor traffic.

Email Marketing Touchbase Pro Social Media Content Community Outreach

Education

Degrees, certifications, and relevant coursework

University of Pretoria

Bachelor of Arts, Visual Studies

Activities and societies: Relevant coursework: Intermediate Spanish (B1), Consumer Behaviour, Integrated Marketing Communications.

Earned a Bachelor of Arts in Visual Studies from the University of Pretoria, graduating in 2025. Completed coursework including Intermediate Spanish (B1), Consumer Behaviour, and Integrated Marketing Communications.