Open to opportunities

Ruben Jones

@rubenjones

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Dependable customer support professional with 3+ years of experience.

South Africa

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a dependable and results-driven customer support professional with over three years of experience in high-volume call centers and administrative roles. My expertise lies in client communication, cold calling, and managing digital workflows with precision and efficiency. I pride myself on my adaptability, strong organizational skills, and a positive team-oriented mindset, which I believe are essential in fast-paced, remote-first environments.

Throughout my career, I have worked with notable companies such as Liberty Corporate and Discovery, where I engaged in cold calling, lead generation, and provided high-level client support. My role as an Administrative Assistant at Homeloan Junction allowed me to hone my skills in data management and client documentation, further enhancing my ability to support organizational goals effectively. I am eager to bring my professionalism and initiative to a new team.

Experience

Work history, roles, and key accomplishments

Call Centre Agent

Liberty Corporate

Sep 2024 - Jul 2025 (10 months)

Engaged in cold calling and lead generation activities. Maintained accurate client records and managed general administration and formal email communication.

Cold Calling Lead Generation Client Management Email Communication Administrative Support

Call Centre Agent

Discovery

May 2022 - May 2023 (1 year)

Delivered high-level client support and follow-ups. Conducted outbound cold calls and sales inquiries, handling digital documentation and organizing client data.

Cold Calling Digital Documentation

Administrative Assistant

Homeloan Junction

May 2021 - Dec 2021 (7 months)

Captured and organized client data using spreadsheets. Assisted with client documentation, affordability checks, and supported correspondence and financial processing.

Spreadsheet Management Documentation Administrative Support

Sales Consultant

Huracan

Sep 2020 - Jan 2021 (4 months)

Conducted product sales and stand setups, managing cold calling and market research. Built customer relationships and presented product offerings effectively.

Sales Cold Calling Market Research Customer Relationship Management Sales Presentations

Education

Degrees, certifications, and relevant coursework

Hoërskool Zwartkop

Matric, General Studies

Activities and societies: Mathematical Literacy, Hospitality Studies, Business Studies, Afrikaans (Home Language), English (First Additional Language), Computer Applications Technology

Completed secondary education with a focus on Mathematical Literacy, Hospitality Studies, and Business Studies. Developed strong language skills in Afrikaans (Home Language) and English (First Additional Language), alongside foundational knowledge in Computer Applications Technology.