lola leia
@lolaleia
I resolve high-volume fintech and SaaS customer issues across accounts, payments, and platforms.
NigeriaWhat I'm looking for
At Apex Markets, I support an international FX trading platform, handling 300 customer interactions and 30 KYC reviews daily. I diagnose MT5 account and platform issues, investigate breaches and trade disputes, resolve payment concerns, and escalate compliance matters through Jira.
I've also supported 100+ clients across time zones at Followiz Marketing and provided ERP product support, demonstrations, and structured troubleshooting for hospitality and retail clients at Yanot Consultant. I bring systematic problem-solving, clear written communication, and calm de-escalation to high-pressure customer situations.
Experience
Work history, roles, and key accomplishments
Technical Customer Support Specialist
Apex Markets
Mar 2025 - Present (1 year 5 months)
Support a Caribbean-based fintech trading platform, handling 300 customer interactions and 30 KYC reviews daily. Diagnose and resolve MT5 login, account, and platform issues, and investigate account breach cases.
Education
Degrees, certifications, and relevant coursework
Babcock University
Master of Science, Economics
2023 -
Pursuing a Master of Science in Economics.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Portfolio
roselined-cs-portfolio.netlify.appJob categories
Skills
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