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Samuel Archibong

@samuelarchibong

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Detail-oriented Customer Support Agent specializing in trading platforms.

Nigeria

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What I'm looking for

I am seeking a role that values collaboration and offers opportunities for professional growth in a dynamic environment.

I am a highly knowledgeable and detail-oriented Customer Support Agent with extensive experience in supporting proprietary trading platforms and financial systems. My expertise lies in resolving technical and operational issues while providing empathetic and accurate assistance in high-stakes environments. I am adept at understanding trading workflows, risk management logic, and platform troubleshooting, which allows me to deliver exceptional support to clients.

Throughout my career, I have served as the first line of support for proprietary trading clients, effectively resolving technical and platform-related queries. I have collaborated with internal product, engineering, and operations teams to escalate and resolve complex trading issues, ensuring a seamless experience for users. My commitment to continuous improvement is reflected in my contributions to internal knowledge base updates and documentation, which enhance the efficiency of support operations.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

TopTier Trader

Jan 2024 - Present (1 year 5 months)

Provided first-line support for proprietary trading clients, resolving technical and platform-related queries. Assisted with onboarding licensees and collaborated with internal teams to resolve complex trading issues.

Customer Support Technical Troubleshooting Jira Onboarding Documentation Remote Collaboration Communication

Customer Service Representative

Audacity Capital

Mar 2023 - Jan 2024 (10 months)

Provided support to proprietary trading licensees, handling high-volume queries and communicating product features with clarity. Documented recurring technical issues to support improvements.

Customer Support Communication Technical Troubleshooting

Customer Service Representative

Oncore Leads

Aug 2022 - Jul 2023 (11 months)

Supported financial service users via email and chat, handling operational queries and technical troubleshooting. Collaborated with developers to flag systemic issues.

Customer Support Technical Troubleshooting Email Support Collaboration Communication

Customer Service Representative

Outsource Global Technologies Limited

Oct 2021 - Nov 2022 (1 year 1 month)

Responded to client inquiries related to fintech services, providing support with integration issues and maintaining records of issue resolution.

Customer Support Fintech Integration Communication

Education

Degrees, certifications, and relevant coursework

TEFL Professional Development Institute

Certification, Teaching English as a Foreign Language

2021 - 2021

Achieved a TEFL certification, equipping with skills to teach English as a foreign language effectively.

Afe Babalola University

Bachelor of Science, Peace and Conflict Management

2012 - 2016

Studied Peace and Conflict Management, focusing on the dynamics of conflict resolution, negotiation strategies, and the impact of peacebuilding initiatives in various contexts.

Digital Nigeria

Certification, Cybersecurity

2020 -

Completed a certification in Cybersecurity, covering essential topics such as network security, risk management, and the protection of information systems.