Daniel Akpan
@danielakpan1
Technical Support Specialist with 5+ years supporting fintech and Web3 users through omnichannel, data-informed troubleshooting.
NigeriaWhat I'm looking for
I’m a solution-oriented Technical Support Specialist and Computer Science graduate with 5+ years of experience supporting high-volume fintech and Web3 customers. I’m known for resolving complex technical issues across Live Chat, email, and social media—while keeping empathy and performance targets in balance in dynamic, 24/7 environments.
In my current role as Technical Lead at Magpie XYZ (Web3 Fintech), I support a global user base of 116k+ members with platform navigation and transaction troubleshooting. I manage sensitive account security and payment processing inquiries with 100% compliance, and I analyze user feedback and test new features to deliver actionable product insights to engineering.
Before that, I served as a Technical Product Advisor for Deeper Network, acting as an SME for networking hardware and fintech workflows like setup, account management, and payment verification. I’ve also delivered multi-channel support at Fib Swap Dex and built analytical work like an 87.4% F1 fraud detection model and a DeFi Efficiency Index dashboard using Python, Pandas, Plotly, Flask, and the DeFiLlama API.
Experience
Work history, roles, and key accomplishments
Technical Lead
Magpie Xyz
Jan 2023 - Present (3 years 5 months)
Provided prompt technical support to a global user base of 116k+ members, focusing on platform navigation and transaction troubleshooting. Managed sensitive account security and payment processing inquiries while ensuring 100% compliance, and delivered engineering-focused product insights from user feedback.
Technical Product Advisor
Deeper Network
Jan 2020 - Jan 2023 (3 years)
Served as a subject matter expert for networking hardware and fintech workflows, supporting customer setup, account management, and payment verification. Investigated complex cases using backend logs and coordinated with senior technical teams to maintain high-resolution performance while improving user experience.
Support Operations Assistant
Fib Swap Dex
Jan 2018 - Jan 2020 (2 years)
Delivered multi-channel support for eCommerce and digital service platforms while documenting customer interactions and following established workflows to ensure data integrity. Supported team alignment by maintaining accurate records and consistent process adherence.
Education
Degrees, certifications, and relevant coursework
Global Wealth University
Bachelor of Computer Science, Computer Science
Earned a Bachelor of Computer Science with a focus on data architectures, computational logic, and database management.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
Interested in hiring Daniel?
You can contact Daniel and 90k+ other talented remote workers on Himalayas.
Message DanielFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
