Denisa Luca

Owned end-to-end eCommerce and fulfilment operations across a 3PL network, consistently delivering 98–99% OTIF service levels. Managed key UK retail accounts (Tesco, Sainsbury’s, Asda, Morrisons), improved inventory health via stock ageing/shelf-life analysis, and led initiatives that reduced labour costs by 15% while strengthening operational reporting and governance.

Verified shipment and shipping documents while ensuring inventory and record accuracy, including carrier invoice validation in SAP prior to payment approval. Reduced transportation costs by 10% by analysing TMS data to identify under-utilised trucks and redesign delivery schedules, while maintaining freight accrual accuracy across key carriers.

Bridged communication between manufacturers and internal teams by managing stock vs demand and production scheduling. Planned production cycles and monitored lead times end-to-end, using ERP tools and weekly forecast reviews to address short-term constraints while ensuring quality standards were met.

Managed customer and distributor relationships across multiple markets by aligning demand forecasts with order execution and logistics to prevent delivery delays. Strengthened export readiness through document compliance checks and improved OTIF performance by aligning delivery schedules across planning, logistics, sales, and finance.

Owned end-to-end order-to-cash (O2C) execution—order entry, amendments, returns, and credits—while ensuring accurate CRM/ERP master data. Maintained 99%+ data accuracy using IFS Apps 9 and GHX, improved responsiveness for delivery and stock queries, and recorded customer interactions through Salesforce CRM to improve visibility and closure.

Supported national key accounts (Compass Group, Pizza Hut, Pret A Manger, KFC) by maintaining service levels of 98% through accurate inventory and demand/forecast alignment. Ran SAP reporting, managed backorders and stock budgets, processed purchase stock requests and stock returns, and coordinated order information flow into the Sage business system.

Managed end-to-end order processing using ERP data entry and coordinating shipping and inventory teams to ensure timely fulfilment. Acted as primary contact for retail account inquiries and drove process improvements that strengthened service delivery and operational efficiency.

Managed PSI forecasting and S-VMI vendor flows by controlling inventory, shortages, and customs compliance across multiple customer relationships. Improved forecast accuracy and supply alignment using A-PSI and BPCS systems, proactively resolved supply shortages and system issues, and coordinated logistics and exceptional freight to reduce costs and delivery times.

Handled customer inquiries via phone and email with timely, professional communication while maintaining and updating customer databases. Managed payment-related support using Ingenico ePayments and maintained urgency in resolving issues efficiently for the Italian market.

Coordinated stock and production activities through SCM/ERP platforms by managing inventory accuracy, cyclic counts, and negative stock controls. Supported production and logistics by procuring materials, managing domestic/international shipments, booking couriers (Urgent Couriers, FedEx, UPS), and resolving delivery discrepancies and damaged stock through credits and replacements.

Earned an MBA in International Business Administration from Anglia Ruskin University.

Studied Business Administration at Alexandru Ioan Cuza University in Romania.