Mohammed Raja
@mohammedraja
E-commerce operations director scaling multi-channel marketplaces and supplier-led growth.
United KingdomWhat I'm looking for
I’m an E-Commerce and operations leader with a track record of launching and scaling retail businesses across multiple marketplaces. I founded and grew Clearance 4 All into a fast-moving FMCG e-commerce operation, earning the eBay Start Up & Scale Up Programme and representing the business at the eBay Awards (House of Commons).
My strength is turning strong relationships into growth—building supplier and retailer partnerships and improving the end-to-end operating engine from sourcing to shelf. I grew Clearance 4 All revenue by 150% within 18 months of launch, while winning and completing the eBay Start Up & Scale Up Programme.
I also focus on execution and efficiency: I optimized inventory to reduce stockholding costs by 30% in one year, supported performance with KPI tracking, and handled logistics, fulfilment, importing, and customs processes. On the creative and commercial side, I designed consumer products and improved listings across key channels.
After working in contact-centre and call-handling roles (including GDPR-focused case updates), I’m now pursuing new roles where my broad e-commerce and operational experience can add value. I bring clear communication, compliance-minded execution, and calm problem-solving in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Delivered high-quality support in a fast-paced, target-driven contact centre, handling complex pension enquiries and updating customer records accurately while maintaining GDPR and Civil Service compliance. Resolved cases efficiently by navigating multiple systems, raising back-office tickets for escalations, and meeting KPI and call handling targets.
Delivered GDPR- and Civil Service-compliant support for complex pension-related enquiries in a fast-paced, target-driven contact centre. Managed customer record updates and case escalations by navigating multiple internal systems, telephony, and secure identity verification.
E-Commerce Operations Director
Clearance 4 All
Jan 2021 - Dec 2023 (2 years 11 months)
Founded and grew Clearance 4 All into a multi-channel FMCG e-commerce operation, increasing revenue by 150% within 18 months. Won the eBay Start Up & Scale Up Programme, represented the business at the eBay Awards (House of Commons), and reduced stockholding costs by 30% through improved inventory management.
Call Handler - Booking
Nhs Digital
Mar 2020 - Mar 2022 (2 years)
Managed inbound calls and bookings for COVID testing and passes while handling sensitive personal data. Maintained accurate case logging and supported callers with safeguarding and crisis incident handling.
119 Call Handler
NHS Digital
Mar 2020 - Mar 2022 (2 years)
Managed inbound calls and bookings for COVID testing and passes, supporting callers with safeguarding and crisis incidents. Maintained accurate case logging and reporting while handling sensitive personal data with care.
Worked as a warehouse operative supporting order picking and goods handling using handheld scanners. Performed LLOP forklift operations and completed general warehouse duties to meet fulfilment requirements.
Worked in warehouse operations as an order picker, handling goods and using handheld scanners to complete picking tasks accurately. Operated an LLOP forklift and completed general warehouse duties following safe working practices.
Conducted outbound contact tracing calls and followed up on cases to support public health workflows. Coordinated with health teams and completed administration associated with tracking and follow-up activities.
Conducted outbound contact tracing calls and completed case follow-ups to support public health processes. Coordinated with health teams and maintained accurate updates during a time-sensitive operation.
Photobooth Business Director
The Selfie Booth Ltd
Sep 2017 - Mar 2019 (1 year 6 months)
Ran a photobooth/events business, managing bookings and day-to-day event operations. Delivered customer-facing event support and ensured smooth on-site delivery for scheduled events.
Photobooth Events Director
The Selfie Booth Ltd
Sep 2017 - Mar 2019 (1 year 6 months)
Ran a photobooth/events business, managing bookings and overseeing day-to-day event operations. Coordinated event delivery to ensure smooth customer experiences from booking through execution.
Education
Degrees, certifications, and relevant coursework
Bradford College
Pass (Level 2 & Level 3), Graphic Design
2015 - 2017
Activities and societies: Also completed passes in Maths and English.
Completed a Pass in Graphic Design at Level 2 & 3 at Bradford College, along with passes in Maths and English.
Bradford College
Pass in Graphic Design (Level 2 & 3), Graphic Design
2015 - 2017
Completed a Pass in Graphic Design (Level 2 & 3) at Bradford College from 2015 to 2017.
Bradford College
Pass in Maths, Mathematics
2015 - 2017
Achieved a Pass in Maths at Bradford College from 2015 to 2017.
Bradford College
Pass in English, English
2015 - 2017
Achieved a Pass in English at Bradford College from 2015 to 2017.
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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