LDlogeswaran d
@logeswarand
Aspiring analyst with a strong background in technical support.
IndiaWhat I'm looking for
I am a dedicated professional with a Bachelor’s degree in Electronics and Communication Engineering from Anna University. My career has been marked by a commitment to excellence, as evidenced by my achievements, including winning multiple awards for outstanding performance in my roles. I have over three years of experience in technical support and analysis, where I have honed my skills in client relations and problem-solving.
In my most recent position as an Analyst at Guardian India Operations Pvt Ltd, I provided comprehensive support to brokers and plan holders, ensuring their queries were addressed efficiently. My ability to coordinate with various teams and my recognition as a Subject Matter Expert for a team of 15 members highlight my leadership capabilities. I am passionate about delivering exceptional service and continuously improving processes to enhance customer satisfaction.
Experience
Work history, roles, and key accomplishments
Analyst
Guardian India Operations Pvt Ltd
Aug 2021 - Aug 2022 (1 year)
Provided support to brokers and plan holders regarding insurance coverage and eligibility. Coordinated with various teams to fulfill internal requests and generated plan documents.
Technical Support Associate
Kaar Technologies
Jan 2020 - May 2020 (4 months)
Provided technical support for SAP products, including installation and client copy in SAP ERP systems. Assisted with product knowledge transfer and end-user support.
IT Helpdesk Associate
Sutherland
Jan 2020 - May 2020 (4 months)
Handled IT support tasks including installation and uninstallation of McAfee products, troubleshooting issues, and assisting with Windows upgrades and virus removal.
Education
Degrees, certifications, and relevant coursework
SCS.A. Engineering College
Bachelor of Engineering, Electronics and Communication Engineering
2012 - 2016
Grade: 8.37
Activities and societies: Participated in technical events and secured first place in the 3rd semester examinations conducted by Anna University.
Completed a Bachelor of Engineering in Electronics and Communication Engineering with a focus on circuit design and troubleshooting.
Velammal Matriculation Higher Secondary School
Higher Secondary Certificate, Higher Secondary Education
2010 - 2012
Grade: 83%
Completed higher secondary education with a focus on science subjects, achieving a percentage of 83%.
Lalchand Milapchand Dadha Secondary School
Secondary School Certificate, Secondary Education
2008 - 2010
Grade: 8.6
Completed secondary education with a focus on general studies, achieving a CGPA of 8.6.
Availability
Location
IndiaAuthorized to work in
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