Mahalakshmi Krishnasamy

As a dedicated and detail-oriented IT Support Analyst with over 2 years of experience, I have honed my skills in troubleshooting, problem-solving, and building strong relationships with clients. With a strong foundation in IT infrastructure and middleware, I am eager to contribute to team success through my hard work and excellent organizational skills.

In my current role at HCLTech, I have successfully tracked, logged, and responded to support tickets, managed incidents, and provided resolutions for end-users' technical challenges. I have also developed and maintained knowledge base articles to improve efficiency and consistency in resolving support tickets.

I am a team player who works closely with multiple software engineers on creating and implementing new, more efficient automation scripts. With a strong educational background in Computer Science from Paavai Engineering College, I am confident in my ability to make a positive impact in any organization.