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@mahalakshmikrishnasa
Experienced IT Support Analyst
As a dedicated and detail-oriented IT Support Analyst with over 2 years of experience, I have honed my skills in troubleshooting, problem-solving, and building strong relationships with clients. With a strong foundation in IT infrastructure and middleware, I am eager to contribute to team success through my hard work and excellent organizational skills.
In my current role at HCLTech, I have successfully tracked, logged, and responded to support tickets, managed incidents, and provided resolutions for end-users' technical challenges. I have also developed and maintained knowledge base articles to improve efficiency and consistency in resolving support tickets.
I am a team player who works closely with multiple software engineers on creating and implementing new, more efficient automation scripts. With a strong educational background in Computer Science from Paavai Engineering College, I am confident in my ability to make a positive impact in any organization.
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Work history, roles, and key accomplishments
Tracked, logged and responded to support tickets. Managed incidents and provided resolution for end-users technical challenges. Ensured that complex defects and problems were resolved through production releases and upgrades.
Degrees, certifications, and relevant coursework
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