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Open to opportunities

Mahalakshmi Krishnasamy

@mahalakshmikrishnasa

Experienced IT Support Analyst

India

What I'm looking for

Looking for a challenging role that utilizes my technical skills and experience to drive team success and contribute to the growth of the organization.

As a dedicated and detail-oriented IT Support Analyst with over 2 years of experience, I have honed my skills in troubleshooting, problem-solving, and building strong relationships with clients. With a strong foundation in IT infrastructure and middleware, I am eager to contribute to team success through my hard work and excellent organizational skills.

In my current role at HCLTech, I have successfully tracked, logged, and responded to support tickets, managed incidents, and provided resolutions for end-users' technical challenges. I have also developed and maintained knowledge base articles to improve efficiency and consistency in resolving support tickets.

I am a team player who works closely with multiple software engineers on creating and implementing new, more efficient automation scripts. With a strong educational background in Computer Science from Paavai Engineering College, I am confident in my ability to make a positive impact in any organization.

Experience

Work history, roles, and key accomplishments

HCLTech logoHC
Current

IT Support Analyst

Jan 2022 - Jan 2023 (1 year)

Tracked, logged and responded to support tickets. Managed incidents and provided resolution for end-users technical challenges. Ensured that complex defects and problems were resolved through production releases and upgrades.

Education

Degrees, certifications, and relevant coursework

Mahalakshmi hasn't added their education

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Tech stack

Software and tools used professionally

Availability

Open to opportunities

Location

India

Authorized to work in

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Mahalakshmi Krishnasamy - IT Support Analyst - HCLTech | Himalayas