I'm currently supporting customers at Deloitte as an Information Technology Analyst and Service Desk Analyst, responding to IT queries through phone, email, and desktop tools.
I perform scheduled assessments to help systems operate smoothly and provide first-level technical support for customer IT issues. My work focuses on prompt communication, customer satisfaction, and reliable remote support.
Previously, I worked as a Senior Technical Support Representative at Tech Mahindra, building experience in troubleshooting, technical support, service desk operations, and team leadership.
I've also worked as an Associate at Knoah Solutions and as a self-employed entrepreneur. Across outsourcing and offshoring environments, I bring experience with Office 365, customer success, client requirements, and relationship development.
