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@loganwhitworth1
Order Management Specialist with 7 years' experience improving customer satisfaction and accuracy.
I am an Order Management Specialist with seven years of experience optimizing customer orders, resolving issues, and maintaining data accuracy across CRM systems. I consistently deliver tailored solutions that improve client satisfaction and streamline order processes.
My background spans sales, national account management, operations leadership, and security roles where I drove revenue growth, expanded accounts, and implemented process improvements that reduced delivery times and boosted conversion rates. I excel at communication, negotiation, and cross-functional collaboration to secure long-term contracts and repeat business.
I bring a detail-oriented, results-driven approach and a history of training teams, managing pipelines, and improving operational efficiency. I seek opportunities where I can apply my account management, CRM, and problem-solving skills to drive customer-focused outcomes.
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Work history, roles, and key accomplishments
Navarre Chevrolet
Oct 2025 - Present (1 month)
Assist customers in selecting vehicles, conduct test drives, and maintain follow-up practices to convert leads into sales and improve customer loyalty.
Allstar Buick GMC
Mar 2025 - Oct 2025 (7 months)
Conducted customer needs assessments, negotiated terms, and consistently met monthly sales targets through relationship management and follow-up.
Unified Global Solutions
Dec 2024 - Mar 2025 (3 months)
Managed and expanded national accounts, delivered tailored telecom solutions, and secured long-term contracts through presentations to key decision-makers.
CUTCO Knives
Feb 2024 - Feb 2025 (1 year)
Built a personal sales network via referrals and in-home demonstrations, consistently achieving top sales performance through strategic follow-up.
Echelon Payments
Nov 2024 - Jan 2025 (2 months)
Prospected and closed new merchant accounts, consulted to resolve client issues, and contributed to pipeline growth through lead generation.
Riverside Payments
Jun 2024 - Sep 2024 (3 months)
Expanded business into new markets via cold calling and networking, negotiated agreements with small businesses, and provided ongoing account support to improve retention.
Stratigos Dynamics
Mar 2024 - Jun 2024 (3 months)
Collaborated with educators to maintain campus safety, implemented security protocols that reduced incidents, and built positive relationships with students and staff.
Reach Solar
Jan 2024 - Mar 2024 (2 months)
Scheduled and qualified solar consultations, maintained CRM records, and supported sales by keeping an organized pipeline and achieving high attendance rates.
Sulphur Police
Sep 2023 - Mar 2024 (6 months)
Monitored inmate behavior and facility security, conducted emergency response procedures, and assisted with inmate rehabilitation and safety programs.
Dequincy Police
Apr 2023 - Sep 2023 (5 months)
Enforced security protocols, supervised inmate activities to maintain discipline, and operated surveillance and alarm systems to ensure facility safety.
Full Circle Health
Jan 2023 - Apr 2023 (3 months)
Promoted health services through outreach and follow-up, expanded the client pipeline, and delivered tailored solutions to boost community engagement.
Classy Detailing LLC
Jan 2020 - Jan 2023 (3 years)
Managed daily operations and implemented process improvements that reduced delivery times by 50%, expanded the customer base through marketing, and trained staff to improve consistency.
Allstar Buick GMC
Mar 2019 - Nov 2019 (8 months)
Increased sales conversions by 20% using needs-based selling, mentored new hires to improve team closing rates, and fostered repeat business through after-sales follow-up.
Granger Chevrolet
Jan 2018 - Mar 2019 (1 year 2 months)
Managed inbound and outbound leads, scheduled test drives, and promoted a referral program that increased sales from referrals and expanded the customer pipeline.
Degrees, certifications, and relevant coursework
High School Diploma, General Education
Completed High School Diploma at Rogers High School in Florence, AL.
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