LGLoco God
@locogod
Results-driven Customer Success Manager with expertise in operations.
UkraineWhat I'm looking for
As a Customer Success Manager with a strong background in operations and quality assurance, I have a proven track record of optimizing processes and leading teams to enhance customer experiences. My journey began in community management, where I honed my skills in engagement and content creation, before transitioning into operational roles that allowed me to manage teams and improve service delivery.
At OBRIO (Genesis), I successfully expanded a quality control team from 4 to 40 members, focusing on productivity and quality standards. My analytical skills enabled me to create performance reports and implement new processes that significantly improved customer satisfaction. I thrive in environments where I can leverage data to drive improvements and visualize workflows for better understanding and implementation of solutions.
Experience
Work history, roles, and key accomplishments
Quality Control Lead
OBRIO (Genesis)
Dec 2021 - Mar 2023 (1 year 3 months)
Led a team expansion from 4 to 40 members, focusing on productivity and quality standards. Conducted training sessions, analyzed customer satisfaction metrics, and optimized CRM processes to enhance performance.
Customer Care Specialist
OBRIO (Genesis)
Jun 2021 - Jan 2022 (7 months)
Delivered high-quality customer support through email and chat, collaborating with various teams to resolve user requests and enhance overall customer experience.
Chief Operating Officer
Self-employed, cafe Krapka
May 2017 - Jan 2021 (3 years 8 months)
Managed all aspects of business operations including planning, finance, and team management. Developed processes to enhance service levels and trained a team of 10.
Community Manager
Renatus Media, LLC
May 2014 - May 2017 (3 years)
Moderated online communities, organized events, and analyzed fan page effectiveness while creating engaging content and conducting competitor analysis.
Education
Degrees, certifications, and relevant coursework
KUKyiv National Economic University
Incomplete Degree, Marketing
2004 - 2006
Studied Marketing with a focus on understanding market dynamics, consumer behavior, and strategic marketing planning.
StartIT
Certification, Quality Assurance
Completed a basic course in Quality Assurance, gaining foundational knowledge in software testing and quality control processes.
WebPromoExperts
Certification, Search Engine Optimization
Completed an advanced course in SEO, focusing on search engine optimization strategies and techniques to improve website visibility.
Availability
Location
UkraineAuthorized to work in
Job categories
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