Locardia Mukunza

I am an experienced operations support specialist with a solid background in customer service and call center operations. Over the years, I have developed a keen ability to handle customer inquiries and resolve issues efficiently, ensuring a superior customer experience. My journey began as a receptionist at Varichem Pharmaceuticals, where I honed my organizational and communication skills.

Transitioning to Flash Mobile Vending, I took on various roles, including Call Centre Agent and Level 2 Support Agent. In these positions, I effectively managed customer complaints, provided product information, and addressed escalated issues. My current role as an Operations Support Specialist allows me to maintain contact with the business, respond to logged requests, and contribute to the ongoing quality of support tools. I thrive in fast-paced environments and am committed to delivering exceptional service.