Open to opportunities

Loay Hussam

@loayhussam

Message

Dedicated professional with strengths in business development and operations.

Jordan

Message

What I'm looking for

I am looking for opportunities that allow me to leverage my skills in business development and operations while fostering a collaborative and innovative work environment.

I am a dedicated professional with a strong background in business development and operations, particularly within the crypto industry. My experience at Binance has equipped me with the skills to analyze data, optimize team efficiency, and ensure the successful delivery of solutions tailored to merchant needs. I thrive in dynamic environments where I can troubleshoot problems and build effective solutions.

Previously, I worked as a Customer Analyst at Amazon, where I conducted in-depth analyses of customer feedback and collaborated with cross-functional teams to identify and resolve recurring issues. My ability to communicate effectively and cultivate positive relationships has been instrumental in exceeding goals and driving improvements across various projects.

Experience

Work history, roles, and key accomplishments

Current

C2C Growth & Operations

Current

Binance

Aug 2021 - Present (3 years 10 months)

Maintained knowledge of the crypto P2P industry, including challenges, competition, and opportunities. Analyzed data and optimized staff efficiency, while also recruiting and training agents.

Data Analysis Recruitment Training Team Leadership Customer Support

Customer Analyst

Amazon

Aug 2017 - Aug 2021 (4 years)

Conducted in-depth analysis of customer feedback, support tickets, and behavior data to identify recurring issues and pain points. Collaborated with cross-functional teams to investigate root causes and propose actionable solutions.