Reem JabrRJ
Open to opportunities

Reem Jabr

@reemjabr

Experienced Operations and Customer Service Specialist with data analysis skills.

Jordan

What I'm looking for

I am looking for a role that values data-driven insights and offers opportunities for growth in operations management.

I am an experienced Operations and Customer Service Specialist with a robust background in business development, visa operations, user support, and data analysis. My expertise lies in managing processes, improving efficiency, and handling customer inquiries across multiple channels. I am proficient in data analysis, reporting, and workflow optimization, which enhances decision-making and operational performance.

Currently, I am participating in an Advanced Data Analytics Training Program, where I am mastering advanced analytics techniques using SQL, Python, and Excel. I have successfully implemented automation solutions that have significantly reduced data duplication and preparation time, while also driving targeted marketing strategies that have increased revenue. My proactive approach to problem-solving and my ability to synthesize and interpret information have consistently led to improved client experiences and operational efficiency.

Experience

Work history, roles, and key accomplishments

CO
Current

Advanced Data Analytics Training Program Participant

Correlation One

Oct 2024 - Present (8 months)

Mastered advanced analytics techniques through a 17-week intensive training program, applying SQL, Python, and Excel to solve complex business cases. Implemented Excel automation formulas, reducing data duplication by 40% and enhancing dataset accuracy for strategic decision-making. Built regression models analyzing advertising ROI, optimizing budget allocation to achieve 20% growth in customer ac

WE

User Support Officer

Webhelp

Jun 2022 - May 2024 (1 year 11 months)

Handled over 160 cases daily with professionalism and accuracy, achieving a 20% improvement in efficiency and ensuring prompt resolution of customer inquiries. Earned 90% of monthly performance incentives, consistently meeting and exceeding all KPIs through exceptional dedication. Actively managed global user feedback, using tools and standard procedures to drive meaningful insights and increase c

AV

Visa Operator

Anatolia Gate Company for Turkish Visa

Jan 2022 - May 2022 (4 months)

Processed and reviewed more than 30 visa applications, ensuring 100% compliance with requirements while preparing and submitting timely Visa Runs to the Turkish Consulate. Processed over 100 client inquiries weekly, maintaining a 95% satisfaction rate. Managed financial transactions, accurately applying charges and payments, and maintaining data integrity through careful verification of photos and

KE

Business Development Officer

Kanaan Real Estate

Sep 2021 - Jan 2022 (4 months)

Proactively sourced new clients through phone outreach and in-person property presentations, building strong relationships and understanding client needs. Handled client inquiries across multiple channels, including phone calls, emails, and face-to-face meetings, providing timely and personalized responses. Utilized various property applications to identify and recommend suitable properties for cl

Education

Degrees, certifications, and relevant coursework

TJ

The University of Jordan

Bachelor’s Degree, English & Turkish languages

Studied English and Turkish languages. Gained proficiency in both languages and developed strong communication skills.

Tech stack

Software and tools used professionally

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Reem Jabr - Advanced Data Analytics Training Program Participant - Correlation One | Himalayas