Open to opportunities

Lloyd Licos

@lloydlicos

Message

Enthusiastic customer service representative with strong organizational skills.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am an enthusiastic and self-motivated individual with a strong background in customer service and administration. I graduated with a BS in Accountancy and later pursued a BSBA in Financial Management, which has equipped me with the necessary skills to excel in various roles. My experience includes working as a receptionist and cashier at Tropics Pension Haus, where I assisted customers and ensured their comfort during their stay.

In my role at the San Francisco Tourism Office, I prepared and commissioned tourist information, showcasing my ability to handle paperwork efficiently. Most recently, I worked at Grand Regal Hotel and Casino as a cashier, where I greeted customers and supported the waitstaff. I am currently employed at Concentrix as a Customer Service Representative, where I assist homeowners with home service appointments, demonstrating my commitment to helping local businesses thrive.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Concentrix

Feb 2023 - Present (2 years 4 months)

Set up appointments for homeowners with home service providers, facilitating home maintenance, repair, and renovation projects. Supported small local businesses in their growth through voice, email, and chat channels.

Customer Service CRM Salesforce Zendesk Zoom Email Support Chat Support Troubleshooting

Cashier

Grand Regal Hotel and Casino

May 2022 - Present (3 years 1 month)

Operated as a Cashier in the hotel restaurant, greeting customers and processing transactions. Assisted waiters during vacant times to ensure smooth service.

Customer Service Teamwork

Office Staff

San Francisco Tourism Office

Jan 2017 - Present (8 years 5 months)

Prepared and commissioned tourist and visitor information, including managing paper works. Handled administrative tasks for the office.

Administrative Support Documentation

Receptionist and Cashier

Tropics Pension Haus

Jan 2016 - Present (9 years 5 months)

Assisted customers and guests, providing comfortable rooms for travelers. Supported other staff members in daily operations.

Customer Service Hospitality Communication

Education

Degrees, certifications, and relevant coursework

Mt. Carmel College

Highschool Graduate, General Studies

Completed high school education at Mt. Carmel College. Studied a comprehensive curriculum to prepare for higher education.

Father Saturnino Urios University

Bachelor of Science in Accountancy, Accountancy

Undertook studies in Accountancy at Father Saturnino Urios University. Focused on the fundamentals of accounting principles and practices.

University of Mindanao

Bachelor of Science in Business Administration, Financial Management

Pursued a Bachelor of Science in Business Administration with a major in Financial Management. Gained knowledge in financial principles, investment strategies, and corporate finance.