Open to opportunities

achungo Doreen

@achungodoreen

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Customer-focused virtual assistant and customer service specialist.

Kenya

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What I'm looking for

I seek a customer-focused role where I can apply virtual assistance and CRM skills, work remotely or hybrid, solve customer issues efficiently, and grow professionally in a supportive team environment.

I am a customer-focused professional with hands-on experience in virtual assistance, customer service, and front-office administration. I consistently deliver prompt, professional responses across email, chat, and phone channels to maintain high satisfaction rates.

My background includes roles supporting e-commerce and service platforms; I am proficient with CRM and ticketing systems such as Gorgias, Zendesk, Freshdesk, and Intercom, and familiar with Shopify, BigCommerce, and Amazon.

I have worked remotely and in front-desk environments, managing inquiries, bookings, administrative duties, and data entry while resolving customer issues efficiently and respectfully.

I am motivated, detail-oriented, and adaptable; I seek to bring my strong communication, multitasking, and problem-solving skills to a dynamic, customer-focused team.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Upwork

Jun 2023 - Feb 2024 (8 months)

Managed customer inquiries via email and chat, resolved complaints efficiently, and performed administrative tasks including email management and data entry, maintaining high customer satisfaction.

Customer Support Email Support Chat Support Gorgias Zendesk Data Entry Time Management Remote Work

Receptionist

Starbucks Hotel

May 2022 - Feb 2023 (9 months)

Provided front-desk support by greeting guests, managing bookings, and ensuring seamless check-in/check-out while maintaining accurate administrative records.

Administrative Support Customer Service Record keeping Communication

Customer Service Rep

Fiverr

Feb 2022 - May 2022 (3 months)

Assisted international clients with inquiries and technical support on the platform, maintaining responsiveness and achieving efficient issue resolution.