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liz prinsLP
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liz prins

@lizprins

Executive Assistant and Operations Lead using AI-driven workflows to streamline high-stakes stakeholder service.

South Africa
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What I'm looking for

I’m looking for a role where I can lead executive operations, manage complex calendars and stakeholder workflows, and apply AI-driven automation to speed decisions—while staying accountable for compliance, reporting accuracy, and discreet, high-trust client support.

I’m a Remote Executive Assistant and Operations Lead with 15 years of experience and a Bachelor’s degree in Social Work. I bring “operational autonomy, team leadership, and strong problem-solving skills” to executive support, stakeholder liaison, and high-volume administration.

In my current role, I spearhead international and national procurement strategies and manage cross-border logistics from end-to-end fulfilment through sales oversight and governance. I’ve contributed to a 15% reduction in operational overhead and 95% on-time service delivery, while proactively managing client inquiry lifecycles with AI-augmented workflows.

I’m highly skilled in “inbox triage and complex calendar management” including global time-zone scheduling, using tools like Microsoft Teams to maintain 98% stakeholder alignment and optimize 40% of executive leadership capacity. I also build executive briefing governance that distills complex market data and reduces executive decision-latency by 40%.

Previously, as an Operations Lead and Executive Support (Official Designation: Social Worker), I authored statutory correspondence and executive briefing reports, achieving a 95% first-pass approval rate through strong compliance and documentation governance. I led high-volume intake and case management across healthcare settings—improving referral and documentation governance, reducing payment latency by 15%, and orchestrating service hubs and large-scale conference logistics with strong stakeholder outcomes.

Experience

Work history, roles, and key accomplishments

OC
Current

Operations Lead & Executive Support

Ozone Wellness Centre (Brian R Consulting)

Jun 2018 - Present (8 years 2 months)

Spearheaded end-to-end procurement, cross-border logistics, and sales oversight, improving operational efficiency and delivery timeliness. Led AI-augmented client onboarding workflows, executive inbox triage and global calendar management, and high-precision sales/profit reporting with high audit readiness.

DC

Operations Lead & Executive Support

Department of Health – Treatment & Rehabilitation Centre

Apr 2008 - Mar 2012 (3 years 11 months)

Served as a Social Worker operations lead, providing high-stakes stakeholder mediation and conflict resolution to keep senior leadership aligned. Authored statutory correspondence and executive briefing reports, and managed high-volume intake and end-to-end case management with strong confidentiality and data integrity.

EC

Operations Lead & Executive Support

East Avenue Medical Centre

May 2007 - Apr 2008 (11 months)

Directed daily stakeholder gatekeeping with complex eligibility assessments, coordinating cross-functional collaboration in a state hospital to reduce operational bottlenecks. Accelerated resource allocation, referral, and documentation governance to lower payment latency in compliance with regulatory standards.

SC

Operations Lead & Executive Support

Stimulation and Therapeutic Activity Centre

Oct 2004 - Jan 2007 (2 years 3 months)

Orchestrated the establishment of three operational service hubs through end-to-end project management and stakeholder alignment. Coordinated complex meeting lifecycles, executive reporting, and large-scale conference logistics for 120+ stakeholders with strong cross-functional partner alignment.

Education

Degrees, certifications, and relevant coursework

Saint Louis University logoSU

Saint Louis University

Bachelor of Science in Social Work, Social Work

Earned a Bachelor of Science in Social Work from Saint Louis University in Baguio City, graduating in April 2004.

Tech stack

Software and tools used professionally

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