Nosipho Mathibela

Led end-to-end business operations for a talent solutions company, supporting offshore administrative and legal services for UK and US-based firms. Designed operational frameworks for recruitment, client onboarding, service delivery, and performance tracking while analysing KPIs to optimise processes and support growth.

Provided high-level executive support across multiple time zones, managing email, calendars, priorities, meetings, and travel arrangements. Drafted executive documents and briefings, coordinated projects and cross-functional activities, and tracked deadlines and deliverables using project management tools.

Conducted user research using surveys, interviews, and usability testing to identify user pain points and improvement opportunities. Developed personas and journey maps, produced wireframes and interactive prototypes, and created responsive UI designs aligned with a design system.

Conducted user research using surveys, interviews, and usability testing to identify pain points and improvement opportunities. Developed personas and journey maps, created wireframes and interactive prototypes, and designed responsive UI elements aligned to a design system.

Supported service provider contracting and research by defining objectives, timelines, and deliverables, and managing timelines and budgets to keep projects on track. Compiled qualitative and quantitative findings into reports and presentations, maintained filing and records, and contributed to SOP development and contract review.

Supported service provider contracting and research by defining project objectives, timelines, and deliverables while managing schedules and budgets to keep work on scope and on time. Compiled qualitative and quantitative findings into reports and presentations, maintained filing and records, and reviewed contracts and SOP documents to support quality and compliance.

Created lesson plans and instructional materials while using research and data analysis to inform curriculum development and improvements. Integrated technology and digital resources into the curriculum and evaluated effectiveness to guide adjustments.

Provided executive support to the Director, managing calendars, meetings, site visits, and client consultations, and maintaining accurate digital records for contracts and company documentation. Supported recruitment coordination, payroll and invoicing processes, procurement of office supplies, and business development through lead research, outreach, and stakeholder meeting coordination.

Postgraduate Diploma studies in Information Technology Management, currently in progress to support a transition into Business Analysis.

Bachelor of Applied Social Sciences (Psychology and Counselling), completed in November 2020.

Higher Certificate in Communications and Counselling, completed in May 2018.