Open to opportunities

Liz Dencil

@lizdencil

Message

Customer Success Manager with 5+ years of global account management.

India

Message

What I'm looking for

I am seeking a role that fosters collaboration and allows me to leverage my skills in customer success and account management, while also providing opportunities for professional growth and development.

As a Customer Success Manager with over 5 years of experience, I have successfully managed more than 60 global accounts across APAC, MENA, and India, achieving an impressive retention rate of over 95%. My journey began with a strong foundation in analytics and stakeholder alignment, which led to my fast-tracking into the CSM role at Alchemy Group. I am passionate about driving client engagement and ensuring that customers derive maximum value from our products.

Throughout my career, I have consistently demonstrated my ability to achieve significant revenue growth, including a 25% uplift through strategic client engagement and onboarding initiatives. My role involves leading quarterly business reviews with executive stakeholders, translating complex analytics into actionable insights that drive product ROI and growth roadmaps. I thrive in collaborative environments, working cross-functionally to mitigate churn risk and enhance product adoption across diverse platforms.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager -APAC

Current

Alchemy Group, AndBeyond Media

Apr 2023 - Present (2 years 3 months)

Managed over 60 enterprise accounts across APAC, achieving a 95% retention rate through tailored onboarding, training, and success planning. Led strategic Quarterly Business Reviews (QBRs) with executive stakeholders, translating analytics into measurable product ROI and growth roadmaps.

Stakeholder Management Salesforce Cross Functional Collaboration

Account Manager

Alchemy Group, AndBeyond Media

Jul 2022 - Present (3 years)

Acted as the primary point of contact for strategic accounts, overseeing the full customer lifecycle from onboarding to renewal. Drove a 25% increase in campaign ROI by analyzing customer data and tailoring success strategies.

Customer Lifecycle Management Strategic Success

Media Manager

The CEO Magazine

Nov 2021 - Present (3 years 8 months)

Managed relationships with C-suite leaders across India, South Asia, and MENA, leading to over 40 qualified lead conversions. Supported revenue growth through B2B campaign strategy, client acquisition, and high-touch stakeholder communication.

Lead Conversion

Senior Business Development Executive

Streamlyn Media

May 2020 - Present (5 years 2 months)

Handled over 40 key accounts across APAC, improving customer onboarding and issue resolution response times by 50%. Designed client onboarding journeys that increased platform adoption and satisfaction scores.

Key Account Management Customer Onboarding Customer Satisfaction

Business Development Executive

Streamlyn Academy

Sep 2018 - Present (6 years 10 months)

Acquired over 100 customers through omni-channel campaigns, including 12+ seminars and 5 exhibitions. Conducted 1:1 consultative sessions with prospects, supporting a 30% lead-to-customer conversion rate.

Customer Acquisition Consultative Sales Lead Conversion Onboarding

Education

Degrees, certifications, and relevant coursework

CHRIST University

B.B.A LL.B (Hons), Business Administration and Law

Completed a Bachelor of Business Administration and Bachelor of Laws with Honors. Focused on a comprehensive curriculum combining business principles with legal studies.