Lizbeth AP

Acted as the main point of contact for client inquiries, providing timely and accurate responses to their questions and concerns. Managed a high volume of incoming calls and emails from clients, consistently meeting or exceeding response time targets. Built and maintained strong relationships with clients, ensuring high levels of customer satisfaction.

Increased overall productivity by implementing time-saving techniques while stocking shelves. Maintained a high level of organization in backroom storage areas, optimizing space utilization for efficient restocking processes. Implemented a system for rotating stock to minimize waste and ensure older products were sold first.

Managed the end-to-end recruitment process for multiple job openings simultaneously. Conducted phone and in-person interviews to assess candidate qualifications, skills, and cultural fit. Collaborated with hiring managers to define job requirements and develop effective job descriptions.

Designed and developed application training and development programs for maximum team performance. Utilized reporting to manage improvements in individual and team performance. Identified and addressed training deficiencies.

Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time. Handled a high volume of inbound customer calls, averaging 250 calls per day. Maintained a positive attitude during challenging interactions with difficult or demanding customers.

Studied Psychology at Bergen Community College.

Completed high school education and obtained a High School Diploma.