Open to opportunities

Lizaveta Beliauskaya

@lizavetabeliauskaya

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Solutions Consultant with expertise in IT sales and customer management.

Spain

Message

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth in IT sales and solutions consulting.

I am a Solutions Consultant and Customer Support representative with over 5 years of experience in IT sales, customer management, and web hosting solutions. I have a proven track record in building strong client relationships, delivering tailored solutions, and ensuring customer satisfaction. My ability to navigate complex technical environments allows me to drive client success through proactive engagement and support.

In my current role as a Solutions Consultant at Touch Support, Inc. & SNF Back Office, I consult customers via chat, phone, and ticketing systems to provide tailored hosting solutions. I have regularly exceeded individual sales targets and client satisfaction KPIs, showcasing my commitment to excellence. Additionally, I have experience in UX/UI design, having designed a mobile wine search app during my training at IT-Academy, where I conducted competitor analysis and created interactive features.

Experience

Work history, roles, and key accomplishments

Current

Solutions Consultant

Current

Touch Support, Inc.

Feb 2020 - Present (5 years 4 months)

As a Solutions Consultant, I provided tailored hosting solutions to customers through various communication channels. I excelled in recommending cloud and bare-metal server packages, managed CMS hosting, and security add-ons, while consistently exceeding sales targets and client satisfaction KPIs.

Salesforce CRM Sales Processes Lead Generation Customer Communications Relationship Building Technical Support Onboarding

UX/UI Design Trainee

IT-Academy

Oct 2022 - Jan 2023 (3 months)

During my internship at IT-Academy, I designed a mobile wine search app from concept to prototype. My responsibilities included conducting competitor analysis, UX research, and UI design, as well as creating interactive features like label scanning and educational content.

UX Research UI Design Prototyping Competitor Analysis Mobile App Design Design Thinking User Testing

Education

Degrees, certifications, and relevant coursework

IT-Academy

Certificate, UX/UI Design

2022 - 2023

Completed a UX/UI Design Program where I designed a mobile wine search app from concept to prototype, conducted competitor analysis, UX research, and UI design.