Julio Sanz Antón
@jsanz
Solutions Consultant delivering enterprise Smartsheet solutions, technical support, and security-focused troubleshooting for SaaS customers.
SpainWhat I'm looking for
I’m a bilingual technical support professional (Spanish native + English fluent) with 6+ years delivering exceptional customer support and technical solutions across international teams. I specialize in SaaS platform support, troubleshooting, and knowledge management, with a strong focus on customer-centric outcomes.
In my recent role as a Solutions Consultant, I designed, implemented, and maintained tailored Smartsheet-based solutions for enterprise customers. I led the full solution lifecycle—discovery, requirements gathering, solution design, implementation, UAT coordination, and post-launch optimization—while turning ad-hoc requests into scalable, reusable improvements.
Previously, I served as a Tier 2 Escalations, Security & Abuse Specialist, focusing on Governance and Security and troubleshooting integrations involving SAML, SSO, APIs, and identity providers like Azure AD and Okta. I’ve also delivered first-class technical support as a Technical Support Specialist & Community Moderator, earning recognition through the CSAT Award and building customer self-service resources.
Experience
Work history, roles, and key accomplishments
Solutions Consultant
Invoka Consulting
Jan 2025 - Jan 2026 (1 year)
Designed and maintained tailored Smartsheet-based solutions for enterprise customers, managing the full lifecycle from discovery and requirements gathering through implementation, UAT coordination, and post-launch optimization. Produced structured knowledge-base documentation, identified process automation opportunities, and collaborated with Customer Success, Sales, and leadership to support smoo
Handled high-impact enterprise escalations with a focus on Governance and Security, resolving long-standing issues through structured troubleshooting and clear communication. Supported and troubleshot integrations involving SAML/SSO and APIs with external identity providers (e.g., Azure AD and Okta), and collaborated cross-team to execute plan consolidations and migrations while protecting data in
Provided technical support for the Smartsheet enterprise SaaS platform to a global customer base, troubleshooting complex issues and integrations via email, chat, and phone. Triaged potential product defects with clear, reproducible case reports for Engineering, supported customers through Pro Desk/community programs, and communicated technical concepts to users ranging from admins to executives.
Education
Degrees, certifications, and relevant coursework
HarvardX
CS50's Understanding Technology
Completed HarvardX (CS50's Understanding Technology) in May 2024.
Universidad Autónoma de Madrid
Degree in Translation and Interpreting, Translation and Interpreting
2009 - 2013
Completed a degree in Translation and Interpreting at Universidad Autónoma de Madrid from 2009 to 2013.
Heriot-Watt University
Erasmus academic year
2011 - 2012
Completed an Erasmus academic year at Heriot-Watt University during 2011–2012.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Social media
Job categories
Skills
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