Triveni Mahankali
@trivenimahankali
I investigate scams, fraud, and harmful content to protect online platforms.
IndiaWhat I'm looking for
At Tech Mahindra, I audit content moderation decisions for a live navigation platform, maintaining 98%+ audit accuracy against Trust & Safety and enforcement standards. I investigate recurring policy gaps through root-cause analysis and corrective actions, reducing quality defects by 5%.
Previously at Genpact, I reviewed and actioned 300+ daily user-generated content cases involving fraud, scams, impersonation, spam, hate speech, and other policy violations. I maintained 95%+ moderation accuracy, 98%+ policy compliance, and 100% SLA adherence while resolving or escalating complex cases.
I'm focused on investigative content review, defensible policy enforcement, trend reporting, and identifying online abuse patterns for brand protection and threat detection.
Experience
Work history, roles, and key accomplishments
Audited content moderation decisions on a live navigation platform, achieving 98%+ audit accuracy. Performed root cause analysis and implemented corrective actions, reducing quality defects by 5%.
Reviewed and actioned 300+ daily cases of user-generated content, maintaining 95%+ moderation accuracy and 98%+ policy compliance. Investigated flagged content against Trust & Safety guidelines, resolving or escalating complex cases at 100% SLA adherence.
Education
Degrees, certifications, and relevant coursework
JMJ College for Women
Bachelor of Science, Home Science
2019 - 2022
Grade: 90%
Pursued a Bachelor of Science in Home Science, achieving 90%.
Narayana Junior College
Intermediate, Intermediate
2016 - 2018
Grade: 95%
Completed Intermediate education with a 95% score.
S.S. High School
Secondary School Certificate, Secondary Education
2015 - 2016
Grade: 87%
Completed SSC with 87%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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