CC

Looking for a job

Christian Cazares

@christiancazares

I coordinate roadside service dispatch and resolve member needs at AAA MountainWest.

What I'm looking for

I'm looking for a service-focused role where I can coordinate operations, resolve customer needs, improve processes, and support team training.

I've supported AAA MountainWest members with roadside assistance requests, service inquiries, and membership education since 2020.

I coordinate dispatch and technician communication to help deliver timely support, while resolving customer complaints through level-headed problem-solving.

I've trained new staff, completed quality assurance checks, and implemented two process changes to streamline operations and optimize workload.

Experience

Work history, roles, and key accomplishments

AM

Road Service Specialist

AAA MountainWest

Nov 2020 - Jul 2026 (5 years 8 months)

Coordinated service dispatch and communication with technicians for timely support. Assisted members with roadside assistance requests and service inquiries, resolved complaints, and educated customers on membership benefits.

Service Dispatch Roadside Assistance Customer Service Problem Solving Training Mentorship Process Improvement

Education

Degrees, certifications, and relevant coursework

PC

Pima Community College

Pulmonology

Attended Pima Community College with coursework in Pulmonology.

Tech stack

Software and tools used professionally

Workday

Slack

Availability

Looking for a job

Location

United States

Authorized to work in

Salary expectations

65k+ USD

Job categories

Customer Specialist Dispatcher Customer Service Roadside Assistance Specialist Training Specialist Operations Specialist Customer Support Specialist Customer Contact Specialist Customer Experience Specialist Customer Relations Specialist Customer Satisfaction Specialist Client Services Specialist Customer Service Professional Customer Solutions Specialist

Skills

Service Dispatch Member Education Strategic Planning Roadside Assistance Customer Service Customer Complaint Resolution Problem Solving Quality Assurance Training Mentorship Process Improvement Organizational Skills Attention To Detail

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