I support customers through high-volume, time-sensitive service needs across roadside assistance, healthcare, logistics, and financial services.
At U-Haul International, I provide emergency roadside assistance and coordinate service dispatch for customers nationwide. I document requests accurately, resolve concerns in real time, and meet performance metrics in a fast-paced remote environment.
Previously at Omni Interactions, I supported CFA candidates worldwide with scheduling, registration, payment options, and complex account inquiries using Salesforce CRM. At Lincare, I processed patient shipping inquiries, maintained delivery and invoice records, coordinated with billing teams, and verified HCPCS coding.
My call center experience also includes supporting Sonic Drive-In customers and managing FedEx Express shipment cases. I use Oracle Cloud, FedEx OneSource, NAVI, and Microsoft Office tools to maintain detailed documentation and deliver strong customer service.
