Lissa Maylee de León Barrios

I’m a bilingual customer support and operations professional with experience in SaaS platforms, account configuration, and client communication in the vacation rental technology industry. I manage client interactions through chat and email, conduct account research, and guide onboarding for property managers and vacation rental owners.

In my current role as a Junior Connectivity Agent at Lodgify, I configure and manage client accounts and standard connections using SaaS platforms. I support onboarding by assisting clients with account setup and connectivity configurations, and I perform internal investigations and account research using DataDog and internal operational tools.

Previously, as a Customer Service Representative at MedRisk, I managed high-stress customer interactions with professionalism and empathy, improving customer satisfaction through accurate, timely support. At TELUS Digital, I gathered and analyzed customer interaction data, created reports and performance analyses, and identified process inefficiencies to propose workflow improvements. My education background in communication and education strengthens how I explain solutions clearly and collaborate effectively in remote environments.