Sajid Mehraj

I am a proactive customer support specialist with over three years of experience in fast-paced SaaS and tech environments, focused on resolving technical issues and improving customer satisfaction.

At Hewlett Packard I diagnosed and troubleshooted software problems, handled 50+ weekly inquiries, and maintained a consistent 95% customer satisfaction rating while reducing repeat tickets by 20%.

I authored 15+ help articles and led a self-service knowledge base initiative that cut tickets for key issues by 15%, and I managed the full customer issue lifecycle using Zoho CRM.

I thrive in remote, distributed teams, collaborate via Slack and Asana, and prioritize clear communication to foster long-term customer relationships and influence product improvements.