Sajid Mehraj
@sajidmehraj1
Customer Support Specialist focused on SaaS technical issue resolution.
IndiaWhat I'm looking for
I am a proactive customer support specialist with over three years of experience in fast-paced SaaS and tech environments, focused on resolving technical issues and improving customer satisfaction.
At Hewlett Packard I diagnosed and troubleshooted software problems, handled 50+ weekly inquiries, and maintained a consistent 95% customer satisfaction rating while reducing repeat tickets by 20%.
I authored 15+ help articles and led a self-service knowledge base initiative that cut tickets for key issues by 15%, and I managed the full customer issue lifecycle using Zoho CRM.
I thrive in remote, distributed teams, collaborate via Slack and Asana, and prioritize clear communication to foster long-term customer relationships and influence product improvements.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Hewlett Packard
Apr 2022 - Jul 2025 (3 years 3 months)
Resolved 50+ customer inquiries weekly and maintained a 95% satisfaction rating; diagnosed software issues to reduce repeat tickets by 20% and authored 15+ help articles that deflected ~30% of potential contacts.
Education
Degrees, certifications, and relevant coursework
Islamia College of Science and Commerce
Bachelor of Commerce (Hons.), Commerce
2020 - 2020
Completed B. Com (Hons.) studies at Islamia College of Science and Commerce in 2020.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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