Lisa Reddell

I've always been curious about how things work, particularly businesses and the people who keep them running. That curiosity has served me well throughout my career. I have a knack for recognizing when something deserves a closer look, and I genuinely enjoy working through complicated situations until I understand what's happening and what can be done about it.

My professional experience includes healthcare practice management and complex B2B account management, most recently in the fire and life safety industry. I currently manage customer relationships across more than 1,500 commercial locations in Washington and Oregon. It's a demanding portfolio with a tremendous amount of variety. I work closely with customers and internal teams on everything from service delivery and account retention to operational challenges that require coordination across multiple departments. Over time, I've developed a strong understanding of how much a business relationship benefits from having someone who knows the account, understands its history, and follows through.

Earlier in my career, I managed a pediatric dental practice serving more than 5,000 active patients. Those seven years gave me extensive experience in healthcare operations, financial administration, insurance, and compliance. I also led the practice's HIPAA implementation, developing policies and procedures while helping the staff incorporate new requirements into their daily work. It was a substantial responsibility and an experience that continues to influence how I approach business operations today.

I enjoy working with people and have a naturally analytical mind. One of my strengths is being able to look at an issue from several perspectives, recognize connections, and determine where my attention will make the greatest difference. I'm comfortable making decisions, coordinating with stakeholders, and taking responsibility for the outcome.

Throughout my career, I've found that my most meaningful contributions come from combining strong customer relationships with a practical understanding of business operations. Whether I'm managing strategic accounts, resolving complex issues, or identifying opportunities for process improvement, I approach the work with curiosity and a genuine interest in achieving the best possible outcome.

I take my responsibilities seriously, enjoy the people I work with, and get a great deal of satisfaction from seeing something through to a successful conclusion. I want to bring that same commitment to an organization where I can make a meaningful contribution and continue growing professionally.