Amanda Frascatore

Managed day-to-day operations across dental practices, adapting quickly to different office structures and systems. Partnered with practice owners to improve workflows, train staff, and reduce administrative errors.

Managed high-volume customer interactions, enrolling and renewing dental and vision plans nationwide. Conducted strategic account reviews and coordinated with dental offices to support enrollment and onboarding.

Conducted virtual consultations with prospective patients, managing the customer journey from initial contact through follow-up and appointment coordination. Coordinated with doctors and scheduling teams to ensure a seamless experience.

Managed daily practice operations including staff leadership, scheduling, billing, and revenue-cycle activities. Reduced uncollected accounts receivable from 38% to 8% and increased new-patient volume from 8 to 16 per month.

Managed daily front-office operations, overseeing staff onboarding, training, scheduling, and customer service. Handled insurance verification, claims, and accounts receivable/payable.

Managed daily dental practice operations, developing policies and procedures and training staff. Achieved approximately 90% treatment acceptance on high-value cases through consultative presentations and relationship management.

Served as lead front-office team member and trainer, managing new-patient calls and supporting treatment coordination. Led marketing efforts for Invisalign and supported financial reporting and claims management.

Completed high school education, earning a diploma.