Jamie Lopez

Provided thorough, efficient residential, office, and commercial cleaning while enhancing customer satisfaction and reducing client complaints through consistent deadline and quality standards. Maintained a safe, healthy work environment with regular equipment maintenance and proper chemical handling, resulting in zero workplace accidents or injuries.

Supported customers daily by handling operational, accounting, and customer-service needs via email, phone, and Salesforce Service Cloud. Managed order management workflows (documentation accuracy, MOQ and pricing checks, SAP purchase orders, supplier ETA/tracking, and order fulfillment communication) while coordinating with sales partners.

Provided chairside assistance to multiple dentists while training new associates, managing patient check-in/out, and handling phone scheduling and insurance benefit verification. Performed sterilization, digital radiography (including Panorex), impressions, and fabrication of temporary crowns, nightguards, mouthguards, and bleach trays.

Handled front-desk operations including answering phones, scheduling and canceling appointments, and managing patient check-in/out. Verified insurance benefits and processed payments while supporting chairside needs through sterilization, operatory setup/takedown, and ordering supplies.

Led store operations focused on customer experience and drove change initiatives. Supported talent acquisition and associate development/retention while managing merchandise flow and achieving financial performance goals.

Managed supervisory and administrative responsibilities including scheduling and patient check-in/out. Coordinated insurance authorizations, submitted claims, posted insurance payments, and managed A/R accounts to support billing and collections.

Earned a diploma from Elgin Community College in 2017.

Attended Plainfield Central High School from 2007 to 2010.