Taylor Wright

I’m a Customer Success professional with 7 years of clinical and operational experience in healthcare settings, bringing a rare insider perspective across both clinical workflows and the cost/value/ROI conversations that influence executive retention decisions.

At Dental Experts, I’ve established trusted-advisor status across 50+ dental practices, driving an estimated 95% client retention rate while quickly mastering 10+ practice management systems within 30 minutes of first use. I’ve led onboarding through major PMS migrations, improved treatment acceptance by deploying a structured objection-handling framework, and used Pearl AI and Overjet AI to strengthen documentation accuracy and data-driven treatment recommendations.

Previously, as an Associate Customer Success Manager at eAssist, I recovered approximately $400K (80%) of $500K in aging AR within 4 months by triaging claims, resolving documentation gaps, and coordinating payer appeals. I also managed end-to-end revenue cycle operations, delivered weekly stakeholder reporting, and translated complex revenue cycle activity into clear action plans.