Open to opportunities

Lisa N

@lisan1

I am an analytical dispute-resolution specialist skilled in regulatory compliance, customer service, and team leadership.

United States

Message

What I'm looking for

I seek a financial services or customer-support role applying dispute-resolution and compliance expertise, collaborating with teams, improving processes, and growing into leadership.

I am a detail-oriented dispute-resolution specialist with extensive experience investigating and resolving complex VISA and MasterCard charge disputes, ensuring compliance with Regulation Z and Regulation E while minimizing financial loss and risk.

I consistently process monetary adjustments accurately, maintain detailed records in Excel and internal systems, and collaborate cross-functionally to gather documentation and meet strict deadlines.

Earlier roles in retail management and as an English teacher in Japan strengthened my customer service, training, hiring, and leadership abilities, and I hold a B.S. in Business Administration with a 3.64 GPA.

Experience

Work history, roles, and key accomplishments

Current

Special Material Expert

Current

Bank of America

Jan 2020 - Present (5 years 7 months)

Investigated and resolved complex VISA and MasterCard charge disputes in compliance with Regulation Z and Regulation E, reducing financial loss and mitigating bank risk. Processed monetary adjustments and maintained detailed case records while coordinating with internal teams.

Reg. Z Reg. E Risk Mitigation Excel Case Management Customer Service

English Teacher

Various English Schools (Japan)

Jul 2017 - Dec 2019 (2 years 5 months)

Developed and delivered engaging ESL lesson plans for children ages 1–12 and conducted tailored conversation sessions for adult learners, driving measurable student progress and improved speaking confidence.

ESL Lesson planning Classroom Management Curriculum Development Microsoft Office Cultural Exchange

Assistant Manager

GameStop Inc.

Oct 2012 - Jul 2017 (4 years 9 months)

Managed daily store operations including cash handling, returns, trade purchases, and inventory reconciliation while training and coaching team members to achieve sales targets. Reduced shrinkage by identifying loss-prevention risks and enforcing security protocols.