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@lisan1
I am an analytical dispute-resolution specialist skilled in regulatory compliance, customer service, and team leadership.
United StatesI am a detail-oriented dispute-resolution specialist with extensive experience investigating and resolving complex VISA and MasterCard charge disputes, ensuring compliance with Regulation Z and Regulation E while minimizing financial loss and risk.
I consistently process monetary adjustments accurately, maintain detailed records in Excel and internal systems, and collaborate cross-functionally to gather documentation and meet strict deadlines.
Earlier roles in retail management and as an English teacher in Japan strengthened my customer service, training, hiring, and leadership abilities, and I hold a B.S. in Business Administration with a 3.64 GPA.
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Work history, roles, and key accomplishments
BABank of America
Jan 2020 - Present (5 years 10 months)
Investigated and resolved complex VISA and MasterCard charge disputes in compliance with Regulation Z and Regulation E, reducing financial loss and mitigating bank risk. Processed monetary adjustments and maintained detailed case records while coordinating with internal teams.
Various English Schools (Japan)
Jul 2017 - Dec 2019 (2 years 5 months)
Developed and delivered engaging ESL lesson plans for children ages 1–12 and conducted tailored conversation sessions for adult learners, driving measurable student progress and improved speaking confidence.
GIGameStop Inc.
Oct 2012 - Jul 2017 (4 years 9 months)
Managed daily store operations including cash handling, returns, trade purchases, and inventory reconciliation while training and coaching team members to achieve sales targets. Reduced shrinkage by identifying loss-prevention risks and enforcing security protocols.
Degrees, certifications, and relevant coursework
UCBachelor of Science in Business Administration, Business Administration (Management)
2008 - 2011
Grade: 3.64 GPA
Completed a Bachelor of Science in Business Administration with a major in Management, graduating with a 3.64 GPA in January 2011.
Software and tools used professionally
United StatesYou can contact Lisa and 90k+ other talented remote workers on Himalayas.
Message Lisa
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