Jake Barnhill

Managed DRD credit card remediation by reviewing merchant and customer evidence to support dispute case decisioning. Achieved a 100% quality score while sending financials for case resolution.

Performed DRD remediation and debit fraud investigations, making dispute decisions for fraud and non-fraud debit card and ACH cases. Supported CEP graduate activities, ran DRD script testing/pilots, and assisted customers with dispute questions and outcomes.

Oversaw all store operations, including staff management, scheduling, payroll, disciplinary actions, and money handling. Addressed customer complaints and ensured team training aligned with company policies and goals.

Managed daily employee tasks and coordinated BOH/FOH cleaning while delivering onboarding and ongoing training for new and returning staff. Tracked daily/weekly report goals and supported customer complaint resolution.

Sold vehicles to clients by responding to calls and emails and answering questions about vehicle options. Completed client documentation and pulled financial reports to recommend best-fit vehicle and financing solutions.

Installed satellite and smart home services (Dish TV, HughesNet, Amazon Ring, and Google Nest) using low-voltage cabling. Performed Samsung appliance repair and recall repairs while advising customers on product-specific options and supporting sales of related items.

Supervised 40+ correctional inmates, managing scheduling and daily work activities. Ensured food safety precautions, maintained service timing, implemented daily report plans, and trained new hire staff.

Inspected 600+ manufactured automotive parts per day, rejecting nonconforming items and maintaining daily rejection reporting. Ensured measurement equipment calibration and coordinated with production managers on quality issues.

Earned a high school diploma from Greenville Public High School from 2010 to 2014.